Pamela Ford
Birmingham,AL
Summary
Dynamic property management professional with extensive experience at Gateway Property Management, excelling in financial reporting and tenant relations. Proven track record in enhancing tenant satisfaction and streamlining lease administration processes. Adept at maintaining meticulous records while delivering exceptional customer service, ensuring efficient operations and positive resident experiences.
Overview
17
17
years of professional experience
Work History
Property Management
Gateway Property Management
Birmingham, AL
07.2014 - Current
- Responded to tenant inquiries regarding their accounts or other matters related to the property management office.
- Provided guidance and support to other staff members on matters relating to leasing activities, tenant relations, and general property management tasks.
- Prepared monthly financial statements detailing income from rentals and expenses incurred by the property management office.
- Responded promptly to all tenant inquiries or complaints regarding maintenance or services provided by the property management company.
- Maintained records of all transactions related to property management activities such as rent payments or maintenance requests.
Property Manager
JM Property Management
Alexandria, LA
05.2008 - 06.2013
- Maintained accurate records of tenant payments and lease renewals.
- Facilitated move-in and move-out processes for tenants efficiently.
- Handled resident complaints and expedited maintenance requests.
- Collected monthly assessments, rental fees, deposits and payments.
- Assessed rental applications, conducted background checks, and approved or denied prospective tenants based on established criteria.
Education
Ensley High School
Birmingham, AL05-1979
Skills
- Financial reporting
- Tenant relations
- Property maintenance
- Lease administration
- Record keeping
- Customer service
Timeline
Property Management
Gateway Property Management
07.2014 - Current
Property Manager
JM Property Management
05.2008 - 06.2013
Ensley High School
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