- Proactive table games supervisor always ready to intervene in conflicts and restore order for smooth gaming. Savvy in marketing and promotions, policy-making and recordkeeping. Observant in monitoring players and identifying problems.
Hi, I’m
Pamela Fottrell
Retired
Bensalem,PA
Summary
Overview
2
years of professional experience
1
Certification
1
Diplomas
Work History
Parx Casino & Racetrack
Casino Supervisor
12.2010 - 01.2013
Job overview
- Monitored blackjack and various table games, dealers, and customer service. Reported current status of winnings, relevant actions on games, and of important situations. Surveillance communications.
- Input customers loyalty cards, cash flow, keeping financial track of games, fills, credits. Opening and closing games.
- Addressed customers' issues head-on to maintain smooth and professional operations. Maintained gaming integrity.
- Interpreted and enforced rules for gameplay and betting limits. Encouraged dealers dealing practices and methods to comply with gaming procedures and state regulation.
Education
Mashantucket AcademyMashantucket, CT
Diplomas in Gaming from Gaming
02.2010
University Overview
- Awarded MGM 2008 Excellent Team Player
Skills
- Casino Security
- Accuracy in Gaming Procedures
- Social Perceptiveness
- Work Assignments
- Input of Customers Activities
- Customer Service
- Working as a Team
- Communications to Security, Management, Protocols for Dealers
- Time Management
- Learning Strategies
- Active Learning
- Continuous Improvement Planning
- Critical Thinking
Accomplishments
Accomplishments
Succeeded in learning over thirty years of the gaming industry and vital information toward upward mobility.
- Documented and resolved customers' issues which led to customer satisfactio. .
Certification
- Dealers' and Supervisors License - 1980 through 2023
- Table Ganes Training - 1978-2010
photography, website building, astrology
photography, website building, astrology
I created an astrology website as a way to supplement my income and raise out children. Photography of self and related pictures of the zodiac to enhance the website's appearance. The website was successful as I continued to work at casinos in CT and PA.
Additional Information
Additional Information
I helps to open five casinos, was a dealer and supervisor in nine in New Jersey, CT and PA. I've enjoyed being a part of a well organized casino business, training and mentored new dealers, as well as learning new games, strategies and working with a great team.
Languages
English
Full Professional
Timeline
Casino Supervisor
Parx Casino & Racetrack
12.2010 - 01.2013
Mashantucket Academy
Diplomas in Gaming from Gaming
- Dealers' and Supervisors License - 1980 through 2023
- Table Ganes Training - 1978-2010
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