Pamela Gant
Covington,GA
Summary
Masterfully reads maps or sets GPS to determine and track routes.
Focused successful at handling continuous work. Meets tight schedule demands by planning routes well and anticipating potential roadblocks. Flexes easily with changing assignments, customers and weather.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
22
22
years of professional experience
Work History
Delivery Courier
Instacsrt
Covington, GA
03.2019 - Current
- Ensured timely delivery of packages to customers in accordance with company standards.
- Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
- Created daily delivery routes to maximize efficiency while minimizing travel time.
Preschool Assistant Teacher
Newton County Schools
Covington, GA
09.2020 - 04.2023
- Developed and implemented daily lesson plans to promote the physical, social, emotional, and intellectual growth of children.
- Organized activities designed to promote physical, mental and social development such as games, arts and crafts, music, storytelling.
- Observed children's performance, behavior, social development and physical health.
- Provided guidance to students on proper behavior and social interaction with others in classroom settings.
Customer Service Representative,Remote
TTEC
Atlanta , GA
02.2017 - 05.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Fraud Analyst
ATT Wireless
Atlanta , GA
01.2002 - 04.2017
- Performed detailed analysis of financial transactions to identify suspicious activity.
- Assessed customer and client data to detect potential fraud risks.
- Monitored customer accounts and identified any discrepancies or irregularities in account activity.
- Investigated cases of suspected fraudulent activities, including tracing money trails and analyzing documents.
- Conducted interviews with customers to verify their identity and validate information.
- Evaluated internal control systems to ensure compliance with applicable laws and regulations related to fraud prevention.
- Provided training and guidance on best practices in fraud detection and prevention.
Education
Bachelor of Science - Business Administration And Management
Shorter University
Rome,Ga12-2015
Skills
- Punctuality
- Deadline Adherence
- Vehicle Maintenance
- Route Planning
- Working Independently
- Performance Improvement
- Customer Service
- Document Management
- Problem-Solving
Timeline
Preschool Assistant Teacher
Newton County Schools
09.2020 - 04.2023
Delivery Courier
Instacsrt
03.2019 - Current
Customer Service Representative,Remote
TTEC
02.2017 - 05.2020
Fraud Analyst
ATT Wireless
01.2002 - 04.2017
Bachelor of Science - Business Administration And Management
Shorter University