Pamela Gocka
Calhoun,GA
Summary
Dynamic Assistant Manager with a proven track record at Rent A Center, specializing in elevating customer service standards and sales achievements. Expert in cash handling and report generation, complemented by strong verbal communication skills. Excelled in building customer loyalty and streamlining service solutions, significantly enhancing customer satisfaction.
Overview
19
19
years of professional experience
Work History
ASSISTANT MANAGER
RENT A CENTER
Calhoun, GA
10.2005 - Current
- Customer Service Excellence
- Cash Handling
- Sales
- Account updating
- Report Generation
- Product Knowledge
- Product and service solutions
- Helped oversee the daily operations of the store, managing staff and inventory
- Resolved customer complaints and handled refunds and returns to promote satisfaction
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers
- Developed strong customer relationships and loyalty through effective communication
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers
- Responded to telephone inquiries and complaints, following standard operating procedures.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships
- Assisted customers with product selection by providing detailed information about available products and services
- Assisted customers in navigating through various web pages on the company's website during their purchase process
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Established processes for monitoring customer satisfaction levels.
Education
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Calhoun High School
Calhoun, GA05.1991
Skills
- Customer Service Excellence
- Cash Handling
- Sales
- Account updating
- Report Generation
- Product Knowledge
- Product and service solutions
- Marketing
- CSS
- Strong verbal and written communication
- Call handling
Remote Work Setup
- High-Speed and reliable internet connection. Dedicated home office space with quiet environment for focused work
- Excellent verbal and written communication skills; Active listening and empathy in customer interactions; Proficient in using CRM software and Virtual communication tools: Strong problem-solving and conflict resolution abilities:
- Self-motivated and adept at time
Timeline
ASSISTANT MANAGER
RENT A CENTER
10.2005 - Current
HIGH SCHOOL DIPLOMA - GENERAL STUDIES
Calhoun High School
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