Pamela Gordon
Quincy
Summary
Dynamic Administrative Assistant with a proven track record at DaVita, excelling in patient care and emergency management. Skilled in data entry and office administration, I enhanced patient satisfaction through compassionate service and actively contributed to quality improvement initiatives, ensuring optimal safety and care in high-pressure environments.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
DaVita
11.2022 - 08.2025
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Responded to inquiries from callers seeking information.
Patient Care Technician - CCHT
DaVita
10.1989 - 11.2021
- Managed emergency situations effectively, following established protocols to ensure optimal patient safety during critical moments.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
- Contributed to continuous improvement efforts within the department by actively participating in quality improvement initiatives.
- Enhanced patient satisfaction by providing compassionate and timely care to patients in various healthcare settings.
Education
Diploma - Practical Nursing
Lively Technical School
Tallahassee, FL07-1998
High School Diploma -
James A Shanks
Quincy, FL06-1983
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
DaVita
11.2022 - 08.2025
Patient Care Technician - CCHT
DaVita
10.1989 - 11.2021
Diploma - Practical Nursing
Lively Technical School
High School Diploma -
James A Shanks
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