Pamela Gowen
Canton
Summary
Dedicated and experienced Law Enforcement Officer with over 30 years of law enforcement (over 20 years as a supervisor). Known for going above and beyond job requirements to make lasting impact on department and public. Exceptional integrity, leadership and problem-solving abilities.
Overview
35
35
years of professional experience
Work History
Communications Command Center Manager
Cleveland Clinic Hospital
12.2023 - Current
- Direct the daily operations of a 24-hour Hospital Security Operations Center, including staffing, training, and assisting with technical services
- Manage the communication command centers and access management, ensuring seamless operations
- Conduct gap analysis, risk assessments, and ensure compliance with laws and regulations
- Evaluate and update departmental policies and procedures, aligning with industry best practices
- Assist in planning and implementing safety and security programs to minimize risk to patients, visitors and staff
- Collaborate with hospital administration and external agencies to coordinate security and safety measures
- Monitor hospital cameras to ensure safety of staff and patients
- Establish performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Ensure compliance with all relevant regulations, maintaining a safe and secure environment for staff members and clients alike.
- Recruit, hire, and train initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Police Academy Instructor
Stark State Law Enforcement Academy
03.2015 - Current
- Uphold the highest standards of professionalism, serving as a positive role model for aspiring police officers throughout their academy experience.
- Increase cadet confidence and skills through rigorous physical fitness training sessions and practical exercises.
- Promote ethical behavior among cadets through lessons on professional conduct, integrity, and accountability in law enforcement roles.
- OPOTA Commander certification.
Director of Security & Investigations
Stark Metropolitan Housing Authority
02.2020 - 02.2023
- Maintained effective working relationships with local and state government agencies and collaborated closely on investigations
- Evaluated current security operations and personnel to detect areas in need of improvement
- Partnered with Canton Police Department (CPD) Chief to implement a strategy aimed at a closer collaboration between SMHA and CPD
- Prepared scopes for solicitations and manage projects
- Served as SMHA's key representative for the Violence Reduction Task Force Initiative with the Stark County Sheriff's Office
- Responded immediately to security threats, breaches, and emergencies, following proper protocols
- Organized, planned, and led formalized training for the agency
- Served as Housing Authority's key representative with FBI Fugitive Task Force and U.S
- Marshalls
- Ensured compliance with the Department of Housing and Urban Development rules and regulations
- Investigated security breaches and took appropriate measures to minimize damage
- Participated in continuing education and seminars to learn about latest threats and risk prevention methods
- Created and rolled out budget for security department
- Collaborated with stakeholders to develop business continuity and disaster recovery plans
Assistant Post Commander
Ohio State Highway Patrol
04.1990 - 06.2018
- Employ variety of teaching styles to respond to needs of diverse learners
- Prepare instruction through lesson plans to address student's assessed needs, goals, and objectives
- Maintain accurate records to comply with federal, state, and local standards
- Maintain evening or weekend hours to provide students with additional support
- Demonstrate safe and proper exercise techniques to police recruits
- Coach and encourage police recruits during exercises and routines
- Enforce safety rules and procedures to minimize injuries
- Explain and demonstrate fitness and conditioning techniques and movements
- Strategized, planned, led, and managed daily operations of the Canton Highway Patrol Post
- Served in a supervisory role for over twenty years
- Served as the Assistant Post Commander for the Canton Highway Patrol Post
- Responsible for payroll entry and audit
- Served as primary contact for the Canton Municipal Court
- Responsible for entries of warrants for wanted persons
- Served as the direct contact for towing companies
- Enforced traffic laws and investigated traffic crashes
- Responsible for the supervision of twenty-five troopers and eight civilians
- Worked directly with the United States Secret Service for the 2012 Presidential Campaign
- Responsible for maintaining the confidentiality and the investigation of cases for the Governor
- Served as the Ohio State Highway Patrol's criminal investigation supervisor for the Office of Criminal Investigation
- An investigator for identity theft, fraud, auto theft, death investigations, and crime occurring on state-owned or leased property
- Served as a field training officer for new troopers
- Served as an academy instructor at the Ohio State Highway Patrol Academy
- Served as a safety presenter for outside entities
- Developed class taught to sworn officers
Education
Master's Degree - Legal Studies
Liberty University School of Law
Lynchburg, VA05.2025
Master's Degree - Public Administration/ Emergency Management
Columbia Southern University
Orange Beach, AL10.2022
Bachelor of Science - Criminal Justice
Columbia Southern University
Orange Beach, AL03.2018
Skills
- Operations Management
- Interdepartmental Collaboration
- Facility Management
- Physical Fitness
- Ethics and Integrity
- Incident Command System
- Police Department Relations
- Critical Thinking
Accomplishments
- Certified Peace Officer for the State of Ohio
- Certified Police Instructor for the Ohio Peace Officer Training Commission
- Certified Commander for Ohio Peace Officer Training Commission
- Ohio Department of Education Teaching Certification
- Background Investigations
- Identifying Deceptive Behavior
- Interview & Interrogation
- Fraudulent Document Detection
- Reid Interview & Interrogation
- Basic Criminal Investigation
- Crime Scene Investigation
- Sexual Assault Investigation
- Officer Involved Shooting
- Basic Executive Protection
- Death Investigation
- Technologies Against Police Investigation
- Leadership Training
- Organized Retail Crime
- Prison Rape Elimination Act (PREA)
- Confessions and Interrogations
- Auto Larceny
- Advanced Trooper Tactical Training
- Case Management Training
- Surviving an Active Aggressor/Threat
- Criminal Patrol-Drug Interdiction
- Emerging Trends in Fraud
- Legal Investigation
Activities
- Stark County Community Corrections Planning Board
- Stark County Domestic Violence Collaborative
- Special Deputy- Stark County Sheriff's Department
- Member of the International Society of Female Professionals
- Member of the National Society of Leadership and Success
Timeline
Communications Command Center Manager
Cleveland Clinic Hospital
12.2023 - Current
Director of Security & Investigations
Stark Metropolitan Housing Authority
02.2020 - 02.2023
Police Academy Instructor
Stark State Law Enforcement Academy
03.2015 - Current
Assistant Post Commander
Ohio State Highway Patrol
04.1990 - 06.2018
Master's Degree - Legal Studies
Liberty University School of Law
Master's Degree - Public Administration/ Emergency Management
Columbia Southern University
Bachelor of Science - Criminal Justice
Columbia Southern University
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