Pamela Grandberry
Chicago
Summary
Detail-oriented office support professional with 20+ years of experience in various office settings, demonstrating strong organizational and interpersonal skills. Proficient in managing clerical tasks, maintaining efficient filing systems, and delivering exceptional customer service.
Overview
1
1
Certification
23
23
years of professional experience
6
6
years of post-secondary education
Work History
Office Assistant
Kennedy King College - Office of the Vice-President
Chicago, IL
10.2022 - 05.2023
- Welcomed visitors, faculty, and staff professionally.
- Efficiently managed email responses, maintaining a 24-48 hour turnaround.
- Filed, organized, and processed documents.
- Oversaw planning and implementation of special projects, ensuring alignment with organizational goals.
- Executed call handling with a focus on professionalism, maintaining clarity and accuracy in message delivery.
Office Assistant/Receptionist
Essie’s Way Non-Profit Organization
Chicago, IL
01.2011 - 01.2020
- Provided support to community members through welcoming interactions, aimed at enhancing overall satisfaction and retention.
- Executed efficient mail sorting and distribution, prioritizing on-time delivery.
- Organized and maintained filing systems for quick document access.
- Addressed customer inquiries via phone and email to enhance service quality.
- Managed and organized inventory of office supplies to support daily business functions.
- Collaborated on programs and events designed to engage and uplift at-risk youth and young adults.
Media Services Electronic Processing Clerk
Cision
Chicago, IL
09.2000 - 03.2010
- Digitized printed materials for archival purposes.
- Ensured the accuracy and clarity of scanned and processed media content.
- Maintained filing systems for tracking customer information.
- Processed customer orders accurately and efficiently, demonstrating strong attention to detail.
- Supported staff by performing data entry and completing administrative duties.
Education
Bachelor of Arts - Psychology
Governors State University
University Park, IL 08.2024 - Current
Associate of Arts - Sociology
Kennedy King College
Chicago, IL 08.2022 - Current
Skills
- Customer Service
- Verbal/Written Communication
- Organizational
- Interpersonal
- Team Collaboration
- Multitasking
- Data Entry
- Microsoft Office
- Time management
Certification
Life Worth Living International 2021
Life Coach Certification
Timeline
Bachelor of Arts - Psychology
Governors State University
08.2024 - Current
Office Assistant
Kennedy King College - Office of the Vice-President
10.2022 - 05.2023
Associate of Arts - Sociology
Kennedy King College
08.2022 - Current
Office Assistant/Receptionist
Essie’s Way Non-Profit Organization
01.2011 - 01.2020
Media Services Electronic Processing Clerk
Cision
09.2000 - 03.2010