Pamela Griffin

• Manage training and development primarily for fixed operations, ensuring consistent delivery of high-quality instruction across all company departments.
• Navigated complex regulatory environments, ensuring compliance with industry-specific training requirements.
• Ensured a focus on diversity, equity, and inclusion in all aspects of professional development practices.
• Oversee the development of the DRS Mobility program and launch into the community. Developing models to drive performance expectations and insure management decisions are in line with Dalton core values.
• Increased employee retention through targeted development initiatives and career path planning.
• Evaluated training effectiveness, utilizing feedback to continually improve program offerings.
• Fostered collaboration among internal departments by facilitating cross-functional trainings promoting knowledge sharing.
• Implemented new learning strategies depending upon employees' skill levels.
• Directed training programs and development paths for managers and supervisors.
• Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
• Coordinated and prioritized required training courses for fixed operations, BDC (Business Development Center, SDC (Service Development Center) Advisors, and support staff employees.

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• Collaborated closely with service department staff to ensure timely completion of repairs, leading to improved customer satisfaction ratings over time.
• Organized successful promotional events to attract potential customers, showcasing the dealership''s impressive vehicle lineup and services offered.
• Streamlined dealership operations for increased efficiency through process optimization and team collaboration.
• Analyzed sales data regularly to identify areas for improvement within the organization as well as potential growth opportunities within target markets.
• Trained junior consultants in sales techniques, product knowledge, and industry best practices to improve overall team performance.
• Coached employees on best practices, providing constructive feedback to support their professional growth.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Liaised with management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
• Streamlined internal processes to enhance team efficiency and improve overall project outcomes.