Leah Villanueva
Richardson
Overview
11
11
years of professional experience
Work History
Director of Training & Development
DENTAL PROFESSIONALS OF TEXAS
04.2011 - 12.2013
- Company Overview: MB2 Dental SOLUTIONS
- Implemented Systems & Strategies for more than 50 dental offices
- Developed an internal training program/Boot Camp to support MB2’s brands and doctors
- Supported clients offices with OSHA, HIPAA, Sexual Harassment, Customer Service, and any other training needed
- MB2 Dental SOLUTIONS
Practice Management Consultant
PINNACLE PRACTICES
05.2003 - 04.2011
- Company Overview: PINNACLE LEADERSHIP ACADEMY
- Developed and instructed leadership and management curriculum targeted for general dentists and dental offices
- Implemented systems and strategies into practices for increased monthly production (revenue)
- Successfully implemented tactics to realize collection rates beyond the 98th percentile
- Provided individual training for practice operations, dental systems, function definition and accountability
- Launched web services offering which delivered over $100,000 of sales in the first six months
- Coordinated leadership and management education workshops with doctors
- PINNACLE LEADERSHIP ACADEMY
Regional Sales Representative
RELIANCE STANDARD
05.2005 - 05.2006
- Surpassed a $1 million sales goal in the first year as a sales representative
- Developed a new client territory through cold call prospecting and client acquisition campaigns
- Achieved largest transaction by a new sales representative by consolidating over 50 banks into a single premium
- Facilitated and maintained account relationships through post-sales support and service efficiency.
Affiliate Sales Operations Analyst
FOX CABLE NETWORKS
10.2002 - 05.2003
- Calculated and supervised sales forecasting and quota attainment
- Administered financial and expense databases
- Managed customer service events, marketing and promotion campaigns
Education
Bachelor of Arts - Communications, Tourism
ARIZONA STATE UNIVERSITY
05.2000
Skills
- Public Speaking and Communication
- Business Consulting
- Employee Management and Development
- Strategic Training
- Account Management
- Proficient in Microsoft Office Programs
Timeline
Director of Training & Development
DENTAL PROFESSIONALS OF TEXAS
04.2011 - 12.2013
Regional Sales Representative
RELIANCE STANDARD
05.2005 - 05.2006
Practice Management Consultant
PINNACLE PRACTICES
05.2003 - 04.2011
Affiliate Sales Operations Analyst
FOX CABLE NETWORKS
10.2002 - 05.2003
Bachelor of Arts - Communications, Tourism
ARIZONA STATE UNIVERSITY
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