Pamela Guerrero
Phoenix,AZ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
41
41
years of professional experience
Work History
Customer Service Representative
Wurth Louis & Company
Phoenix, Az
06.2025 - 10.2025
- Assisted customers with product inquiries and order processing.
- Resolved customer complaints through effective communication and problem-solving.
- Maintained accurate records of customer interactions in the database.
- Collaborated with team members to improve service efficiency and effectiveness.
- Educated customers on product features and benefits during calls.
- Managed returns and exchanges in accordance with company policies.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Collected deposits or payments and arranged for billing.
Inside Sales Representative
USIF
Tempe, AZ
09.2015 - 07.2025
- Managed customer inquiries via phone and email to ensure prompt resolution.
- Developed client relationships to understand needs and preferences for tailored service.
- Provided detailed product knowledge, aiding customers in informed decision-making.
- Supplied information on product pricing and availability to enhance purchase decisions.
- Operated register, managed cash flow, and processed credit transactions efficiently.
- Engaged casual shoppers with product insights, boosting merchandise recommendations and sales opportunities.
- Addressed customer requests, quotations, inquiries, complaints, and concerns effectively.
- Ability to multi-task in a fast-paced environment
- Counter-sales - Will Call
- Ability to work independently and in a team environment.
Inside Sales Rep/Customer Service
Wurth Louis & Company
Phoenix, AZ
04.2003 - 02.2014
- Communicate effectively & efficiently using phone and computer skills
- Maximize phone skills to present a professional image
- Use phone, fax and mail; receive and process customer orders accurately
- Expedite shipment when appropriate (e.g. specials requested by customer)
- Respond properly/timely to customer inquiries relating to product stock checks, back-orders follow-up, pricing, etc..
- Work to resolve or refer customer complaints
- Suggest possible substitutes on out of stock items
- Support other departments when needed
Will Call Specialist
Wurth Louis & Company
Phoenix, Az
06.2000 - 10.2002
- The primary purpose of the Will Call specialist is to coordinate and process incoming/outgoing supply orders with customer.
- Communicate with customers regarding order and order transmissions on regular basis.
- Process all applicable paperwork related to supply ordering and customer service issues.
Inventory Control Clerk/Shipping & Receiving
Wurth Louis & Company
Phoenix , Az
05.1997 - 06.2002
- Assist in receiving and inspecting incoming items/products. Ensures proper placement of products in the warehouse according to established guidelines and/or instructions from supervisor.
- Pull, inspect and pack products for delivery. Verify inventories, maintain organization of products in the rack and perform other miscellaneous stocking duties, as requested.
- Assist in completing basic paperwork relative to shipping and receiving tasks. This includes preparing necessary documentation regarding weight and freight cost on the order and properly labeling and documenting any hazardous material packages.
Accounts Receivables Clerk
Louis and Company
Brea, Ca
06.1984 - 08.1988
- Processed customer invoices and verified payment terms for accuracy.
- Managed account reconciliations and resolved discrepancies promptly.
- Maintained detailed records of customer interactions and payment histories.
- Communicated with customers regarding payment schedules and overdue accounts.
- Developed positive relationships with clients to enhance collection efforts.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices, and payments.
- Reconciled daily cash receipts with bank deposits.
- Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.
- Prepared monthly statements for customers and sent out reminder notices when necessary.
Education
Data Entry/Business
Orange County Business College
Anaheim, Ca05-1984
Skills
- Ability to multi-task, prioritize, and manage time effectively
- Answering phones, typing on a computer, 10-key, filing, and other general clerical duties
- Excellent communication, organization, sales skills
- SAP Knowledge
- Bilingual (Spanish)
- Data entry
- Invoicing procedures
- Payment processing
- Conflict resolution
- Problem solving
Languages
Spanish
Professional
Timeline
Customer Service Representative
Wurth Louis & Company
06.2025 - 10.2025
Inside Sales Representative
USIF
09.2015 - 07.2025
Inside Sales Rep/Customer Service
Wurth Louis & Company
04.2003 - 02.2014
Will Call Specialist
Wurth Louis & Company
06.2000 - 10.2002
Inventory Control Clerk/Shipping & Receiving
Wurth Louis & Company
05.1997 - 06.2002
Accounts Receivables Clerk
Louis and Company
06.1984 - 08.1988
Data Entry/Business
Orange County Business College
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