Pamela gutierrez
camden
Summary
With experience in health and safety compliance. Proven ability to resolve customer problems effectively while optimizing inventory management. Focused on supporting organizational objectives and improving customer satisfaction through strategic initiatives.
Overview
3
3
years of professional experience
Work History
manager
garibaldi mexican restaurant
Camden
08.2024 - 03.2026
- Managed inventory and stock levels for kitchen supplies, reducing waste and ensuring availability.
- Implemented health and safety protocols to ensure full regulatory compliance.
- Organized staff schedules to maximize coverage during peak hours and events.
- Coached, mentored, and trained team members to enhance job performance.
- Completed opening, closing, and shift change functions to uphold operational standards daily.
- Tracked budgets and expenditures for cost-effectiveness while sustaining quality standards.
- Addressed customer complaints promptly to maintain a positive brand image and enhance customer satisfaction.
- Maintained professionalism in stressful situations, effectively diffusing tensions.
Manager
federal laundromat
Camden
02.2023 - 06.2024
- Coordinated customer service efforts to resolve inquiries and issues, enhancing customer satisfaction.
- Managed daily laundry operations to optimize workflow and service delivery.
- Enforced service standards to resolve customer problems and maintain high-quality service.
- Maintained cleanliness of laundry area and equipment, ensuring reliability and optimal performance.
- Folded and packaged clean laundry for seamless customer pickup.
- Operated washers, dryers, and extractors in compliance with safety guidelines.
- Retained accurate records of services provided to clients.
- Informed supervisor about equipment issues immediately to minimize downtime.
Education
High School Diploma -
Camden Academy Charter School
250 Federal St, Camden, NJ06-2024
Skills
- Product management
- Inventory management
- Budget monitoring
- Revenue management
- Expense tracking
- Safety compliance
- Safety procedures
- Staff scheduling
- Customer complaint resolution
- Customer service
Languages
Spanish
Full Professional
English
Professional
Timeline
manager
garibaldi mexican restaurant
08.2024 - 03.2026
Manager
federal laundromat
02.2023 - 06.2024
High School Diploma -
Camden Academy Charter School