Pamela Hardy
Hamlet,NC
Summary
Results-driven Shop Manager with expertise in customer service, employee management, and store operations. Proven ability to enhance customer engagement and streamline daily operations for improved satisfaction.
Overview
31
31
years of professional experience
Work History
Shop Manager
Grant's Express Tire & Auto LLC
Hamlet, NC
01.2025 - Current
- Managed daily operations, ensuring efficient workflow and customer satisfaction.
- Supervised and trained staff on automotive service protocols and safety standards.
- Implemented inventory management system to streamline stock control processes.
- Coordinated scheduling for service appointments, optimizing technician availability.
- Enhanced customer engagement through effective communication and service delivery.
- Resolved customer inquiries and complaints promptly, improving retention rates.
- Developed promotional strategies to increase sales of tire and auto services.
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
AutoZone
Bennettsville, SC
06.2020 - 01.2025
- Led daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on product knowledge and sales techniques.
- Developed inventory management strategies to minimize stock discrepancies.
- Implemented employee scheduling processes to enhance workforce efficiency.
- Coordinated with suppliers to ensure timely delivery of products and services.
- Resolved customer complaints effectively, enhancing overall shopping experience.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
Machinist
Schaeffler Group USA
Cheraw, SC
05.1995 - 04.2020
- Operated CNC machines to produce precision components for automotive applications.
- Interpreted technical drawings and specifications to ensure manufacturing accuracy.
- Conducted quality inspections using calibrated tools to maintain product standards.
- Collaborated with engineering teams to refine production processes and reduce waste.
- Maintained compliance with safety regulations and industry standards throughout all operations.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Manually set up machinery, lathes, and grinders.
Patient Care Technician - CCHT
Davita
Hamlet, NC
01.2008 - 09.2010
- Monitored patient vital signs and reported changes to healthcare team.
- Assisted in administering dialysis treatments, ensuring patient comfort and safety.
- Maintained accurate patient records using electronic health record systems.
- Educated patients on self-care techniques and post-treatment guidelines.
- Provided individualized care to patients, constantly monitoring their condition and reporting any changes to the nursing team.
Education
Associate of Science - CNA, Phlebotomy, EKG Technician
Professional Medical Training Center
Florence03-2008
Associate of Arts - Tool & Die And Engineering Graphics & Design
Chesterfield/Marlboro Techical College
Cheraw, SC08-1998
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Store operations
- POS systems
- Staff recruitment
- Decision-making
Timeline
Shop Manager
Grant's Express Tire & Auto LLC
01.2025 - Current
Store Manager
AutoZone
06.2020 - 01.2025
Patient Care Technician - CCHT
Davita
01.2008 - 09.2010
Machinist
Schaeffler Group USA
05.1995 - 04.2020
Associate of Science - CNA, Phlebotomy, EKG Technician
Professional Medical Training Center
Associate of Arts - Tool & Die And Engineering Graphics & Design
Chesterfield/Marlboro Techical College