Pamela Harrell
Thornton,IL
Summary
Experienced with managing high-volume dining environments while ensuring quality service. Utilizes effective communication and leadership to foster cohesive team atmosphere. Track record of enhancing guest experiences and operational efficiency through strategic planning and hands-on management.
Overview
27
27
years of professional experience
Work History
Lead server and bartender
Hyatt regency hotel
Columbus, OH
06.2020 - Current
- Complete guess food and beverage orders provide guess with Stella Customerservice assistance, train all new hires and communicate with management about daily operations and planned conventions
- Help other departments when needed!
Administrative Assistant
Franklin County Board of Developmental Disabilities
Columbus, OH
01.2019 - Current
- Handles all guests yearly recertification documents, and implement them into computer filing system files
customer service lead
Grey Hound Bus Lines
Michigan
06.2014 - 01.2017
- Oversee daily operations, open and closing balances, made sure drivers covered their routes on time, handle guest complaints concerning credit card and bus ticket issues, weekly scheduling, and once the month safety meetings
Customer Service supervisor
Michigan
09.1998 - 01.2016
- Company Overview: over 30 years of customer service and support
- Handle customers orders and complaints in a timely fashion
- Schelduled weekly safety meetings with staff and staff schelduling, work related issues and attendence policies, Handled customers checks and credit cards issues, along with daily cash variances
- Handled difficult calls and over the phone orders
- Oversee daily operations
- Over 30 years of customer service and support
Education
Diploma - Basic studies
Henry Ford High School
Detroit, MI06.1980
Nursing
Marygrove College
Detroit, MI01.1980
Skills
- Communication skills
- Time management
- Computer literacy
- Food service
- Leadership
- Customer Service
Accomplishments
Always make it to a leadership or supervisor position within weeks or months of getting hired!
Timeline
Lead server and bartender
Hyatt regency hotel
06.2020 - Current
Administrative Assistant
Franklin County Board of Developmental Disabilities
01.2019 - Current
customer service lead
Grey Hound Bus Lines
06.2014 - 01.2017
Customer Service supervisor
09.1998 - 01.2016
Diploma - Basic studies
Henry Ford High School
Nursing
Marygrove College