Pamela Harriott
Orlando,FL
Summary
Proven track record in enhancing tenant satisfaction and loyalty, demonstrated during my tenure at ZRS Management. Skilled in sales and marketing aptitude and creative problem-solving, I excel in driving leasing goals and fostering strong client relationships. Achieved significant improvements in resident retention and leasing activity through innovative strategies and exceptional customer service.
Overview
14
14
years of professional experience
Work History
Leasing Consultant Temp
Liberty Group Temp Agency
Orlando, FL
07.2021 - Current
- Conducted tours of available apartments, highlighting features and amenities.
- Conducted background checks on applicants.
- Processed transfer requests from existing tenants who wished to move within the same building or complex.
- Detailed application requirements and answered questions from prospective tenants.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Leasing Consultant/Residential Counselor
ZRS Management
Orlando, FL
12.2021 - 08.2024
- Enhanced customer satisfaction by addressing concerns promptly and resolving issues efficiently.
- Streamlined communication of tenant requirements and resolved concerns.
- Promoted customer satisfaction by enhancing tenant interactions.
- Contacted and followed up with tenants on renewal notices.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Escalated critical issues to property manager to deliver immediate resolution.
- Conducted final inspections and key collection to document unit conditions for accounting.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Maintained accurate records of prospective renters, applications and leases.
- Ensured that all paperwork was completed accurately in accordance with company policy.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Provided excellent customer service to all tenants throughout their tenancy period.
Owner/Operator Cleaning Company
Pamela Harriott Services
Orlando, FL
12.2010 - 02.2020
- Prepared staff work schedules and assigned team members to specific duties.
- Collaborated with other owners on joint ventures and shared resources.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with applicable laws and regulations related to business operations.
- Formed and sustained strategic relationships with clients.
- Monitored progress by establishing plans, budgets and measuring results.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Delegated work to staff, setting priorities and goals.
Education
Certifications - Stretch Therapy,Power Flex Aerobics, Water Aerobic
Bally Total Fitness Certifications
Miami, FL10-2003
Certificate of Technical Studies - Personal Training And Fitness Education
W.I.T.S. World Instructor Training Schools
University Of San Diego06-2003
High School Diploma -
Carter High School
Strawberry Plains, TN01-1978
Some College (No Degree) - Landscape Design
Valencia College
Orlando, FLSome College (No Degree) - Pre-Med
Coalinga Collage
Coalinga, CASkills
- Sales and marketing aptitude
- Business partnerships
- Resident assistance
- Business processes and procedures
- Application management
- Local market conditions
- Fair housing policies
- Lease oversight
- Prospecting assistance
- Leasing and sales
- Resident retention programs
- Telephone and email etiquette
- Application verification
- Creative problem solving
- Record keeping
- Flexible schedule
Timeline
Leasing Consultant/Residential Counselor
ZRS Management
12.2021 - 08.2024
Leasing Consultant Temp
Liberty Group Temp Agency
07.2021 - Current
Owner/Operator Cleaning Company
Pamela Harriott Services
12.2010 - 02.2020
Certifications - Stretch Therapy,Power Flex Aerobics, Water Aerobic
Bally Total Fitness Certifications
Certificate of Technical Studies - Personal Training And Fitness Education
W.I.T.S. World Instructor Training Schools
High School Diploma -
Carter High School
Some College (No Degree) - Landscape Design
Valencia College
Some College (No Degree) - Pre-Med
Coalinga Collage
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