Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Pamela Harrison

New Laguna,NM

Summary

Diligent Shift Manager with proven expertise at LDC-66 Pit Stop Laguna, excelling in team development and customer service. Skilled in cash handling and employee training, I enhanced operational efficiency and ensured compliance with safety standards. Recognized for fostering positive customer relationships and streamlining processes during peak hours.

Overview

25
25
years of professional experience

Work History

Shift Manager

LDC-66 Pit Stop Laguna
08.2017 - Current
  • Assisted in daily operations to ensure efficient team performance and customer satisfaction.
  • Learned safety protocols and equipment operation to maintain workplace compliance and safety standards.
  • Supported inventory management by organizing stock and regular counts to prevent shortages.
  • Collaborated with team members to streamline processes, enhancing workflow efficiency during peak hours.
  • Submit end of the shift paperwork, consist of register balance sheet and safe accountability form.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Kept employees operating productively and working on task to meet business and customer needs.

Cashier Clerk

LDC- Marketplace
08.2017 - 07.2019
  • Processed cash and card transactions efficiently, ensuring accurate financial exchanges.
  • Maintained organized checkout area, enhancing customer experience and operational flow.
  • Assisted customers with inquiries and product recommendations, fostering positive relationships.
  • Trained new cashiers on company policies, procedures, and customer service techniques.
  • Monitored register operations for compliance with security protocols and cash handling procedures.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Surveillance Operator

LDC-Dancing Eagle Casino
08.2000 - 12.2003
  • Monitored surveillance feeds to ensure safety and security within facility.
  • Conducted regular inspections of security equipment to maintain operational readiness.
  • Identified suspicious activities and reported incidents to law enforcement as needed.
  • Trained new operators on surveillance systems and best practices for monitoring.
  • Operated surveillance equipment, video recorders and computers to monitor activities within facility.
  • Reviewed video feeds to observe activity at gaming tables, slot machines and in other areas.
  • Analyzed surveillance footage for evidence in investigations, providing actionable insights.
  • Increased efficiency by effectively multitasking between multiple screens, camera angles, and areas under observation.
  • Researched cheating methods and advantage play systems to quickly identify illegal activity.

Education

High School Diploma -

Alburquerque TVI
Alburquerque, NM

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Handling customer complaints
  • Team development
  • Payment processing
  • Shift leadership

Accomplishments

  • Achieved certification by completing Title 31 certification with accuracy and efficiency.
  • Used Microsoft Excel to submit and provide daily retail sales within the store financial sales. And documented the employees daily register balance form. Track of any overages or shortages of each employee.
  • Supervised team of 4 staff members.

Timeline

Shift Manager

LDC-66 Pit Stop Laguna
08.2017 - Current

Cashier Clerk

LDC- Marketplace
08.2017 - 07.2019

Surveillance Operator

LDC-Dancing Eagle Casino
08.2000 - 12.2003

High School Diploma -

Alburquerque TVI

Similar Profiles

CREATE PROFILE
Pamela Harrison