Pamela Hayhurst Robinson

Accomplished clerical registration specialist with 20+ years of experience providing comprehensive administrative support in fast-paced environments. Proficient in managing office operations, scheduling appointments, and maintaining electronic filing systems. Demonstrated ability to handle sensitive information with confidentiality while enhancing team efficiency through effective communication and organizational skills. Seeking to leverage extensive experience in a remote secretary/receptionist role to contribute to organizational success.

• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Strengthened communication skills through regular interactions with others.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Adaptable and proficient in learning new concepts quickly and efficiently.

Efficiently registered and admitted patients, ensuring accurate and complete demographic information

Verified insurance coverage and obtained necessary authorizations for medical services

Maintained strict confidentiality of patient records in compliance with HIPAA regulations

Collaborated with healthcare providers to gather medical history and relevant documentation for patient files

Managed high volume of incoming calls from patients, addressing inquiries and scheduling appointments as needed

Assisted patients with completing required forms and paperwork during the registration process

Performed financial counseling for uninsured or underinsured patients, offering alternative payment options when necessary

Ensured smooth patient flow by coordinating with other departments within the healthcare facility

Provided exceptional customer service to enhance patient experience during registration process

Trained new staff members on registration procedures, software systems, and customer service best practices

Collaborated with IT department to troubleshoot technical issues related to registration software

Participated in quality improvement initiatives aimed at enhancing efficiency in the registration workflow

Demonstrated strong attention to detail when verifying identification documents during the registration process

• Managed patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
• Maintained strict compliance with HIPAA regulations while handling sensitive patient information.
• Verified insurance eligibility for patients quickly and accurately, reducing financial discrepancies between patients and providers.
• Contributed to a decrease in wait times by expediting the check-in process with effective multitasking skills.
• Streamlined appointment scheduling procedures to enhance patient flow and reduce wait times.
• Trained new staff on registration protocols, improving onboarding efficiency and knowledge retention.
• Collaborated with medical staff to resolve patient inquiries, ensuring timely access to care and information.