Pamela Helmick

I started out as Customer Service Representative. I then went to Supervisor. I assisted New employees with protocol and procedure of their jobs.

I love working with customers. I was great at solving problems with orders or questions. I took a lot of complaint calls from other team members.

I was able to fix issues with customer in a timely manner.

• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Streamlined reporting processes, increasing accuracy and reducing turnaround time on assessments.
• Mentored junior staff, fostering professional development and teamwork.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Established team priorities, maintained schedules and monitored performance.