Pamela Herbandez-Gama
Phoenix,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Fitness Consultant
EōS Fitness
Phoenix, Arizona,
12.2024 - Current
- Mentored new Fitness Consultants, providing guidance on best practices and gym policies to ensure consistent quality of service.
- Achieved high satisfaction rates among clients due to exceptional communication skills, empathy, active listening abilities.
- Educated clients on proper exercise techniques, minimizing injury risk and maximizing workout efficiency.
Guest Service
Footprint Center
Phoenix, Arizona
09.2023 - 12.2024
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted guests with check-ins and check-outs in a timely manner.
- Verified reservations by phone or in person.
- Provided information about club amenities and services to members and guests.
Kids Club Associate
LA Fitness International
Phoenix, Arizona
09.2021 - 12.2024
- Monitored all activities to maintain maximum level of safety.
- Enhanced children''s learning experiences by incorporating age-appropriate activities and creative play into daily routines.
- Maintained a clean, organized, and inviting environment that fostered exploration, creativity, and learning for all Kids Club members.
- Served as a mentor to new staff members, providing training on policies, procedures, and best practices for working with children.
Front Desk Receptionist
LA Fitness International
Phoenix, Arizona
05.2021 - 12.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Some Degree - Communications
Maricopa Community Colleges, Phoenix College
Phoenix, AZSkills
- Multitasking
- Excellent communication
- Friendly, positive attitude
- Customer service
- Early child development skills
Languages
Spanish
Native or Bilingual
Timeline
Fitness Consultant
EōS Fitness
12.2024 - Current
Guest Service
Footprint Center
09.2023 - 12.2024
Kids Club Associate
LA Fitness International
09.2021 - 12.2024
Front Desk Receptionist
LA Fitness International
05.2021 - 12.2024
Some Degree - Communications
Maricopa Community Colleges, Phoenix College