Desired Job Title
Research Technician 1 (RT1)Comparative Medicine (CCM)Veterinarian AssistantWork Type
Full TimePart TimeContract WorkLocation Preference
On-SiteRemoteLocation: Newton, MA, USBoston, MA
Open to relocation: Yes
Open To Work
Pamela Hernandez
Newton,MA
Work Preference
Summary
To get an opportunity that allows me to showcase my skills and contribute to the company's growth. In a company that can launch my career and help me to build a stronger skill set. Bilingual Research Technician performing statistical and graphical analysis of data. Offering more than 3 years applying standard protocols to experiments and research. Composed, talented and considered an effective team player.
Proven expertise in conducting and analyzing scientific experiments, contributing to significant research advancements. Demonstrated proficiency in laboratory techniques and data interpretation.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Research Technician 1 (RT1)
CBSET
Lexington, MA
04.2023 - 09.2023
- Handle and restrain multiple species of animals, perform and record daily clinical observations, perform anesthetic management, pre and post-operative nursing care, perform dose administration and sample collection
- Generate quality data in compliance with GLP guidelines, document deviations and incidents with supervision, submit data in a timely manner
- Perform data collection and quality control on assigned studies in addition to maintaining study books, ensuring proper documentation, coordination of sample collection and processing, and test article control
- Must have effective oral and written communication skills and work effectively as a team member
- Kept work areas extremely clean and sanitized properly to avoid errors in research.
- Supported senior management with creation and enhancement of continuous improvement of research procedures.
Comparative Medicine (CCM)
Massachusetts General Hospital
Charlestown, MA
06.2022 - 04.2023
- Biology, husbandry, and basic veterinary care of common vertebrate species used in a laboratory setting
- Handling and sample collection methods
- Rodent breeding strategies
- Disease surveillance and colony health management
- Occupational safety
- Regulatory oversight & ethics.
Veterinarian Assistant
Brookline Vet Service
Brookline, MA
09.2021 - 06.2022
- Animal Care
- Surgical Procedures
- Laboratory Procedures
- Diagnostic Imaging.
- Assisted veterinarians with restraining animals during examinations to assess injuries.
- Scheduled appointments, answered phones, billed customers for services and maintained inventory to maximize office productivity.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Provided pet owners with excellent customer service and compassionate care for animals.
Front Desk Receptionist
WINN RESIDENTIAL
Somerville
04.2019 - 01.2020
- Receives and responds to a high volume of incoming calls
- Greet all personnel and visitors with a professional and courteous demeanor daily
- Update corporate and regional office phone list and send to email distribution list
- Contact courier service as requested
- May have some database updating
- Perform other duties as assigned.
Nanny
Cozykin
Cambridge, MA
09.2018 - 04.2019
- Specialize in caring for infants and toddlers (ages 0-3)
- Providing the personalized care and socialization they need to thrive
- Light housekeeping
- Light food prepping.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Front Desk Receptionist
WINN RESIDENTIAL
04.2017 - 09.2018
- Receives and responds to a high volume of incoming calls
- Greet all personnel and visitors with a professional and courteous demeanor daily
- Update corporate and regional office phone list and send to email distribution list
- Contact courier service as requested
- May have some database updating
- Perform other duties as assigned.
Member Service Representative
Tufts Health Plan
Watertown, MA
01.2017 - 01.2018
- Receives and responds to a high volume of incoming calls from members
- Counsels member on coverage, benefits, eligibility and enrollment policies
- Assist with Web navigation
- Demonstrated strong verbal and written skill.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved customer issues through thorough dispute investigation.
Medicaid Member Services
Maximus Health Services
Boston, MA
01.2016 - 12.2017
- Assist Mass-Health members in administering their health care policies
- Investigated and resolved accounting, service and delivery concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed multiple customer service calls ranging anywhere from 60-70 calls each day
- Followed and respected all HIPPA regulations
- Maintained great communication with the team
- Enroll members in and out of Health Plans such as Neighborhood Health Plan, Boston Medical Center Health Plan, Tufts Network Health Plan and many others.
Audiology Customer Service Representative
MASS GENERAL HOSPITAL
Boston, MA
01.2015 - 11.2015
- Answered calls in the Mass Audiology Department
- Answered calls and made appointments for hearing aids, sales on hearing aid
- Interfaced with lot of patients per day
- Calls ranged from 50-60 per day.
- Responded to customer requests for products, services, and company information.
- Exhibited high energy and professionalism when dealing with clients and staff.
Personal Care Attendant
HOME HEALTH AIDE
01.2014 - 12.2014
- Educated patients and families about infant care, preparation of healthy meals, independent living and adaptation to disability or illness
- Helped residents programming goals and increased their independence.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
Education
Associate of Science - Arts And Entertainment Management
Roxbury Community College
Boston, MA05-2025
Skills
- Proficient with Google, Microsoft, Apple systems Over 3 years of POS systems experience
- Recordkeeping and documentation
- Fluent in Spanish and English
- Written and oral communication
- Laboratory techniques
- Paper writing
Certification
CPR/First AID and AED Certification and Home Health Aide Certification
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Research Technician 1 (RT1)
CBSET
04.2023 - 09.2023
Comparative Medicine (CCM)
Massachusetts General Hospital
06.2022 - 04.2023
Veterinarian Assistant
Brookline Vet Service
09.2021 - 06.2022
Front Desk Receptionist
WINN RESIDENTIAL
04.2019 - 01.2020
Nanny
Cozykin
09.2018 - 04.2019
Front Desk Receptionist
WINN RESIDENTIAL
04.2017 - 09.2018
Member Service Representative
Tufts Health Plan
01.2017 - 01.2018
Medicaid Member Services
Maximus Health Services
01.2016 - 12.2017
Audiology Customer Service Representative
MASS GENERAL HOSPITAL
01.2015 - 11.2015
Personal Care Attendant
HOME HEALTH AIDE
01.2014 - 12.2014
Associate of Science - Arts And Entertainment Management
Roxbury Community College