Job Search Status
Open to workDesired start date: Open to discussion
Open To Work
Pamela Hickman
Jackson,SC
Work Preference
Summary
Experienced manager known for exceptional customer service and effective time management. Contributed to streamlined communication processes and improved tenant satisfaction across multiple properties. Ready to leverage skills in decision-making and problem-solving to drive operational success.
Overview
24
24
years of professional experience
Work History
Manager
Peak Property Management
02.2014 - Current
- Guided team through the integration of property management software, focusing on improving operational workflows.
- Analyzed market trends and developed targeted strategies to increase occupancy rates across multiple property locations.
- Streamlined tenant communication processes, improving response times and satisfaction levels.
- Monitored property conditions through routine inspections, guaranteeing compliance with established safety and maintenance protocols.
Storage Unit Cleaner
Semper Fi Self Storage
Jacksonville, NC
10.2011 - 02.2014
- Maintained cleanliness and organization of storage units to enhance customer satisfaction.
- Operated cleaning equipment, including vacuums and floor scrubbers, ensuring efficient operations.
- Developed and executed cleaning schedules to optimize workflow and facility upkeep.
- Collaborated with management to refine cleaning processes, improving overall efficiency.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
- Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
- Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
- Trained new staff on cleaning procedures and safety protocols to ensure compliance.
Elected Councilwoman
Harborview,ohio
Toledo, OH
05.2002 - 01.2008
- Collaborated with stakeholders to develop and implement policies addressing community needs.
- Advocated for sustainable development projects to improve urban infrastructure and resources.
- Led town hall meetings to gather public input and address constituent concerns effectively.
- Facilitated community engagement initiatives to enhance local participation in governance.
- Worked diligently to secure funding from federal, state, and private sources for various community projects and initiatives.
Education
No Degree -
Waite
Toledo, OHSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Task delegation
- Goal setting
- Relationship building
- Staff management
- Staff training and development
- Work prioritization
Timeline
Manager
Peak Property Management
02.2014 - Current
Storage Unit Cleaner
Semper Fi Self Storage
10.2011 - 02.2014
Elected Councilwoman
Harborview,ohio
05.2002 - 01.2008
No Degree -
Waite