Summary
Overview
Work History
Education
Skills
Awards
Timeline
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Pamela Hudson

Las Vegas,NV

Summary

Charming engaging leasing professional with a background meeting monthly leasing targets. In a highly visible leasing environment. Promoting exemplary talents in communicating effectively while explaining the procedures and application processing while building lasting relationships.

Overview

28
28
years of professional experience

Work History

Leasing Specialist-

AMH -3PM Nevada Licensee S0202224
04.2018 - Current
  • Receive and make phone calls to generate interest in properties owned and managed by AMH. Communicate effectively over the phone and through email. Building trust and confidence in the product the process and the company.
  • Collect necessary documents from applied prospects in proper format from original source. Checking applications and documents for accuracy and authenticity. Submit applications to processing for approval - quickly responding should additional documentation be required to secure the lease.
  • Set up viewing appointments while encouraging customers to exercise their self serve options.
  • Troubleshoot showing issues and reporting to field support when necessary.
  • Averaged 100+ leases monthly as a specialist while maintaining a low error rate.

Solutions Specialist

Verizon Wireless
10.2016 - Current
  • Drive new business sales while expanding existing accounts engage customer to see benefits of new technology to incorporate it into their everyday lives

Realtor

Georgia Real Estate Commission
03.1997 - Current
  • Created a thriving business through cold calling, data prospecting, educational seminars and trainings
  • Listing and sold properties in the Greater Atlanta Area Increasing business to top 6% nationally and to number 38 with company of 1600 agents during first full time year
  • Effectively negotiated win-win outcomes to achieve customer loyalty resulting in a 'referral only' business

BGCO Coordinator

Verizon Wireless
04.2014 - 10.2016
  • Support business account of 500 lines or less over the phone
  • Increase lines of service upgrade existing devices analyze accounts to ensure customer are on right plan for usage
  • Provide expert support for advanced products and devices
  • Ability to achieve first call resolution and exceed customer expectations

WebChat Coordinator

Verizon Wireless
11.2011 - 04.2014
  • Responsible for retaining consumer customers thinking of leaving Verizon Wireless
  • Negotiate and resolve any issues and concerns the customer may have to re-establish their confidence in the company
  • Proficient in de-escalating conflict entirely over the phone

Education

University of Nevada Reno -

University of Nevada Reno

Skills

  • Problem solving
  • Skillful negotiator
  • Engaging communicator
  • Analytical
  • Self starter
  • Effective listener
  • Resourceful
  • Enthusiastic
  • Imaginative
  • Determined
  • Ethical
  • Microsoft Office Suite
  • Mobile technology
  • Fair housing policies

Awards

  • 2020 AHM Top Gun Award
  • Top Rep in District for customer satisfaction 100%
  • Achieved 122% of quota month over month
  • District Icon winner 2012 and 2013
  • President's Circle
  • Leading Edge

Timeline

Leasing Specialist-

AMH -3PM Nevada Licensee S0202224
04.2018 - Current

Solutions Specialist

Verizon Wireless
10.2016 - Current

BGCO Coordinator

Verizon Wireless
04.2014 - 10.2016

WebChat Coordinator

Verizon Wireless
11.2011 - 04.2014

Realtor

Georgia Real Estate Commission
03.1997 - Current

University of Nevada Reno -

University of Nevada Reno

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Pamela Hudson