Pamela Hughes
Tucson
Summary
Dynamic professional with extensive experience in case management and early childhood education, notably at the State of Arizona Department of Economic Security. Proven ability to develop person-centered service plans and foster teamwork, ensuring high-quality care and support for individuals. Strong communicator with a focus on goal setting and crisis intervention.
Overview
42
42
years of professional experience
1
1
Certification
Work History
Habilitation Tech 2
State of Arizona Department of economic security/ DDD
09.2024 - Current
- Work in a group home setting as a caregiver role
- Essential duties and responsibilities include but are not limited to: responsible for the personal care, health, safety and general care by encouraging as much independence as possible
- Support and encourage members
- Plan activities designed to meet specific needs of individual members
- Time and work management as well as advocating for members
Home Support Provider
Helping Hearts caregivers
Tucson
01.2022 - Current
- Maximized personal potential through one-on-one collaboration with individuals.
- Updated existing documentation related to system operations and user guides as needed.
- Investigated issues reported by customers and developed solutions accordingly.
- Consulted with client care team to continually update care plans.
- Facilitated goal-setting to drive individual growth initiatives.
Owner/Operator
Christian Tot Home Preschool, LLC
12.2017 - 05.2021
- Practiced program operations and administration; principles and practices of budgeting, accounting, and financial management; principles and practices of effective supervision; practices and procedures for providing internal services; and redirecting behavior issues
- Case management of files and individuals progress
Area supervisor of operations
Kids Kountry Christian Preschool/ The learning ladder(Calvary Chapel Worship Center)
11.2016 - 12.2017
- Area supervisor of operations to ensure the provision of quality care and adherence to company rules by communicating with staff through meetings as well as on a daily basis
- Conducted weekly observations on assigned case management
- Provided training as needed
Past experience interacting with and teaching infants and children
Kids Kountry Christian Preschool/ Calvary Chapel Worship Center
09.2014 - 11.2016
- Past experience interacting with and teaching infants and children of various ages and diversity
- I developed and implemented monthly lesson plans
- Quality care is of the utmost importance in which high standards are met in many areas
In Home Support
PARC /Achieve Tampa Bay.Center for disabilities
02.2010 - 07.2013
- Worked with children as well as provided in-home support to individual families who are under various community program areas
- Taught decision making and problem solving
- Promoted high self-esteem, fostered optimism and hope, provided opportunities for the social world of the family to expand
Pamela Young/Independent Florida Medicaid-Waiver service provider
07.2000 - 05.2006
- Developed a business management plan
- I pledged core assurance through and approved by the Florida Department of Children and Families (DCF) and the Agency for the action plans, which included monthly assessments; trained individuals on self-determination, advocacy, employment support; and provided overall opportunities to exercise their rights and responsibilities for independent living and employment
- Maintained state requirements for continuing education and increased personal growth on the mandatory and elective course study
- Developed expanded practices, passed numerous audits by independent agencies, and multi client management of the developmentally disabled
Case management
State of Florida Department of Health,Healthy start, Healthy families Drug free families program
08.1996 - 09.2000
- Provided intensive home visiting according to identified levels of support for case management
- Caseload of both mothers needing substance abuse services and children that were born substance exposed and their families
- Developed a family support plan based on initial assessments and according to the concerns, priority and resources of the family
- Updated the support plan as needed
- Document all contact and referrals to the clients case management file
- Collected all data and report to immediate supervisor in weekly meetings
- Familiarize self with all community resources and make appropriate referrals
Group home leader/ case management
Fairfax house
07.1994 - 06.1996
- Group home for members for which I monitored in a residential setting
- Job duties included and not limited to hiring and training of staff
- Advocating for members as well as the overall operations and utilizing community resources to plan activities designed to meet specific needs of individual members
Case management
The Joshua house
06.1992 - 06.1994
- Worked in a residential setting with females that relocated from their family homes due to abuse and neglect
- Job duties included but not limited to supervision and monitoring
- Cooking and teaching skills that inspire independence
- Case management to be reviewed by their caseworker
Wrentham Development Center, formerly Wrentham State School
The Commonwealth of Massachusetts
05.1983 - 06.1992
- Started out working with Developmental disabilities in the area of dietary
- I assisted in preparing the food and helped assist in any area possible
- I was then promoted to a case aide position where I was a personal caregiver
- After 3 years of being a caregiver I was promoted again and worked as a recreational therapist for another 3 years
- At that time I provided individuals with recreation and leisure activities which included and was not limited to dances, training and supporting those that attended special olympics
Education
CDA - child development
King Philip Regional High School
Wrentham, MassachusettsSkills
- Early Childhood Education Training
- Behavior management
- Case management
- CDA certification
- Implementation plan writing
- Explaining and demonstrating program activities and requirements to the public
- Maintain professional relationships within the community
- Basic computer skills
- Case management experience of large caseloads
- Planning
- Assigning
- Supervising
- Training
- Evaluating others
- Ability to maintain and manage confidential information (HIPPA)
- Effective communication both written and verbal
- Ability to write professional detailed casenotes
- Business plan writing
- Developing person centered service plans
- Family support plan training
- Personal outcome measures
- Supported employment
- Supportive living
- Non residential support services
- CPR/First aid
- Prevention and support
- Article 9
- Preventing aspirations and asphyxiation
- Nutrition and food handling
- Support coordination training
- Active treatment skill building
- Planning document
- Introduction to DDD
- Multicultural care for the organization
- Introduction to multicultural care
- Overview of person-first language
- Fire safety
- Emergency Preparedness for ICF/IDDs
- Team communication
- Goal setting
- Crisis intervention
- Documentation management
- Health and safety
- Teamwork and collaboration
- Interpersonal communication
- Analytical thinking
- CPR/First aid certified
- Prevention and support certified
References
Available upon request
Affiliations
- Hiking,event planning, volunteer within my community as a way to show gratitude of life.
Certification
- CPR and first aid, previously licensed by state of Florida as a med waiver service provider in the areas of supported employment,supported living coaching, respite, chore, companion, nonresidential support services, personal care assistance and homemaker. Implementation plan writting, diversity and disabilities, prevention and support, article 9 course.
Languages
English
Professional
References
References available upon request.
Timeline
Habilitation Tech 2
State of Arizona Department of economic security/ DDD
09.2024 - Current
Home Support Provider
Helping Hearts caregivers
01.2022 - Current
Owner/Operator
Christian Tot Home Preschool, LLC
12.2017 - 05.2021
Area supervisor of operations
Kids Kountry Christian Preschool/ The learning ladder(Calvary Chapel Worship Center)
11.2016 - 12.2017
Past experience interacting with and teaching infants and children
Kids Kountry Christian Preschool/ Calvary Chapel Worship Center
09.2014 - 11.2016
In Home Support
PARC /Achieve Tampa Bay.Center for disabilities
02.2010 - 07.2013
Pamela Young/Independent Florida Medicaid-Waiver service provider
07.2000 - 05.2006
Case management
State of Florida Department of Health,Healthy start, Healthy families Drug free families program
08.1996 - 09.2000
Group home leader/ case management
Fairfax house
07.1994 - 06.1996
Case management
The Joshua house
06.1992 - 06.1994
Wrentham Development Center, formerly Wrentham State School
The Commonwealth of Massachusetts
05.1983 - 06.1992
CDA - child development
King Philip Regional High School
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