Pamela Jackson
Peer Support Specialist
Sierra Vista,AZ
Summary
Talented Senior Instructor with 8 years of experience in distance and in-person education. Evaluates instructional needs, develops course plans, and delivers curriculum to foster knowledge retention. Energetic Senior Instructor with strategic teaching methodologies for effective learning in Intelligence Operations and Master Resiliency. Proficient developer of creative activities and integration of technology to enhance learning. Detailed student mentor with thoughtful and creative instruction strategies. Innovative professional with expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
11
11
years of professional experience
Work History
Senior Instructor /Course Materials Manager
Army Intelligence And Security Command
06.2019 - 10.2023
- Supervised the daily activities and schedule for seven instructors.
- Recorded lessons for later use and online instruction.
- Organized special activities to build team cohesion and promote learning.
- Helped students explore concepts with engaging, learning-focused activities.
- Created culture focused on teaching whole student and developing individual potential.
- Completed assessments of Program of Instruction (POI) and adjusted training plans accordingly.
- Utilized MS Teams to complete virtual instruction lessons.
- Mentored students with compassionate guidance while providing detailed instruction.
- Reviewed class and student records to identify improvement opportunities.
- Created and developed lesson plans to meet students' academic needs.
Supervisor of Current Operations
Army
01.2015 - 06.2019
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to inefficient layouts.
- Achieved results by working with staff to meet established targets.
- Conducted regular reviews of operations and identified areas for improvement.
- Monitored workflow to improve employee time management and increase productivity.
Operations Specialist
Army
06.2012 - 01.2015
- Motivated and trained employees to maximize team productivity.
- Developed and updated tracking spreadsheets using MS Excel and Access.
- Educated staff on organizational mission and goals to help employees achieve success.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Bachelor of Science - Organizational Security And Management
University of Phoenix
Tempe, AZAssociate of Arts - Intelligence Operations
Cochise College
Sierra Vista, AZNo Degree - Behavioral Health Sciences
Cochise College
Sierra Vista, AZ05.2023
No Degree - Behavior Technician Specialist
MEDCERTS
Online05.2023
Skills
- Critical Thinking
- Curriculum Development
- Performance Improvement
- Team Collaboration
- Student Engagement
- Classroom Management
- Adult Learning Theory
- Course Evaluation
- Conflict Resolution
- Performance Monitoring
- Mentoring
- Nonviolent Crisis Intervention
- Interpersonal and Social Skills
Work Preference
Work Type
Full TimePart TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balancePersonal development programsTimeline
Senior Instructor /Course Materials Manager
Army Intelligence And Security Command
06.2019 - 10.2023
Supervisor of Current Operations
Army
01.2015 - 06.2019
Operations Specialist
Army
06.2012 - 01.2015
Bachelor of Science - Organizational Security And Management
University of Phoenix
Associate of Arts - Intelligence Operations
Cochise College
No Degree - Behavioral Health Sciences
Cochise College
No Degree - Behavior Technician Specialist
MEDCERTS
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