PAMELA JACKSON
Jacksonville,Fl.
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work History
Packer Associate
Amazon
Jacksonville, FL
11.2023 - Current
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
- Demonstrated flexibility in adapting to shifting priorities or sudden changes in workload due to unforeseen circumstances.
- Collaborated with team members to ensure timely completion of daily packing tasks.
- Maintained clean and safe work environment, adhering to company safety regulations and policies.
- Exceeded daily productivity goals consistently through effective time management and prioritization skills.
Collections / Billing
Complete Recovery Group
06.2023 - 11.2023
- Assist ComCast customers with return of equipment
- Provide options for return
- Assist and educate with options to pay accounts to avoid accounts going into collections and damaging customers credit
- Educating customers on programs ComCast offers to lower bills and or help pay accounts.
- Maximized recoveries through diligent management of accounts in bankruptcy, foreclosure, or repossession proceedings.
- Provided exceptional customer service, empathizing with debtors'' circumstances and working toward mutually beneficial solutions while maintaining professionalism at all times.
Customer Service Billing Representative/ Verizon Wireless
08.2021 - 03.2023
- Resolving device issues using troubleshooting techniques and providing clear and concise information
- Help drive sales by offering products and services that will improve the customer's wireless experience
- Reviewing account information and answering questions about billing or services.
Collections /Customer Service/ETC (Enhanced Resource Center)
01.2019 - 03.2020
- Debt Collections
- Effective communication, negotiation and problem-solving skills
- Ability to multi-task in a production-driven environment
- Navigating between multiple computer screens and systems.
Warehouse Associate/Coach Distribution Center
08.2018 - 01.2019
- Obtain supplies prior to starting shift (pen, 2 large trash bags, a box cutter)
- Remove all excess packaging around the coach products
- Track the number of items in each box Meeting the daily quota
- VAS department handles all gift boxes and signature wrapping at the request of customers
- Use the RF machine to track numbers to meet the daily quota in this department.
Deli/Cap II/Customer Service/ Wal-Mart
02.2018 - 08.2018
- Assisting Customers with speedy friendly service as I prepare their meals and slice their meats and cheeses
- Stocking products on shelves
- Sort products in the backroom
- Ensure aisles are neat and clean
- Engage vendors and drivers with a positive attitude Great customers and answer their questions.
Customer Service/ Family Dollar
07.2017 - 11.2017
- Provides customer engagement in a positive and approachable manner
- Assist in maintaining a clean and well stock store
- Independence shelves and recovered merchandise in the store
- Accurately handled customers' funds and processed transactions using the POS system
- Remained aware of customer activity to ensure safe and secure shopping
- Perform all other duties as assigned in order to maintain an effective and profitable store.
Customer Care Representative/ Sutherland Global Service
09.2016 - 04.2017
- Answering inbound calls to provide exceptional support to members, doctor's offices, and providers
- Calls include questions regarding benefits, coverage, plan options, claims, payments, and other general questions
- Systems and Programs used LAN (Sutherland site), TPX (DOS system), NASCO (Legacy system), USCW (Inquiry system), MOS( Member Services), QUIA, NAEGS
Customer Care/Billing Specialist Bernard's
Jacksonville, Fl.
07.2016 - 09.2016
- Assist customers with Ordering water delivery service Process payments thru the billing system
- Communicate with RSRs (Route Sales Rep) by way of text message with special delivery instructions
- Problem resolution by communicating with a chain of command
- Providing exceptional customer service by actively listening and addressing customer issues
Care Coordinator Capital One
Chesapeake, Va.
08.2012 - 09.2015
- Provide excellent customer service to existing customers
- Perform account-level research and advise customers of products and services that may benefit them, Attend team meetings
- Stay up to date on all changes, developments, and enhancements for all systems, products, and upgrades Update account information and complete accurate documentation
- Review documentation
Dispatcher/Customer Service Advantage Cable Service
Jacksonville, Fl.
09.2010 - 08.2012
- Receiving in-house calls from Comcast technicians with non-pay customer account Information (billing, address information, and work order details)
- Posting payments, assigning job orders using data entry in the CSG system, completing job orders in the Genie system, restarting customers' cable service, and data entry.
Assistant Office Manager/Office Assistant Grand Furniture
Virginia Beach, Va.
06.2005 - 01.2009
- Completed end-of-day reports, processed payments, opened/closed customer accounts, processed layaways, set up and managed customer deliveries, and performed data entry
- Scanned and faxed privacy information in a secure manner while in a fast-paced environment, managed office personnel, and provided customer resolutions with issues and complaints.
Customer Service and Problem Resolutions Rep II Convergys Corp.
Jacksonville, Fl.
03.2001 - 05.2005
- Explained and offered service plans to customers, received incoming calls, and matched the best plans to accommodate customers' needs
- Offered customer incentives to mitigate unresolved issues
- Assisted with billing issues and managed customer accounts.
Assistant Leasing Manager Flournoy Properties
Jacksonville, Fl.
10.1998 - 03.2001
- Presented properties to prospective residents, managed essential paperwork, and managed the upkeep of grounds
- Scheduled services (i.e., lawn care, and pest control) and was responsible for rent receipts and deposits.
Education
Medical Billing and Coding Specialist -
Sanford Brown Institute
Jacksonville, FL12.2010
Skills
- Medical Terminology
- Multi-line Telephone System Claims Denial
- 10-Key Touch Typing 45-55 wpm
- Basic Computer Skills Microsoft Office Skills
- Medical Billing Exceptional Customer Service
- HIPPA Knowledge Insurance Verification
- Medisoft Patient Scheduling
- CPT coding ICD-9 coding
- HCPCS
- Box assembly
- Order picking accuracy
- Workplace Cleanliness
- Adaptable to change
- Warehouse Safety
- Product Inspection
- Product Packaging
- Order Fulfillment
- Problem-Solving
- Critical Thinking
- Clear Communication
- Flexible and Adaptable
- Data Entry
- Basic Mathematics
- Word Processing
- Materials Handling
References
Available upon Request
Timeline
Packer Associate
Amazon
11.2023 - Current
Collections / Billing
Complete Recovery Group
06.2023 - 11.2023
Customer Service Billing Representative/ Verizon Wireless
08.2021 - 03.2023
Collections /Customer Service/ETC (Enhanced Resource Center)
01.2019 - 03.2020
Warehouse Associate/Coach Distribution Center
08.2018 - 01.2019
Deli/Cap II/Customer Service/ Wal-Mart
02.2018 - 08.2018
Customer Service/ Family Dollar
07.2017 - 11.2017
Customer Care Representative/ Sutherland Global Service
09.2016 - 04.2017
Customer Care/Billing Specialist Bernard's
07.2016 - 09.2016
Care Coordinator Capital One
08.2012 - 09.2015
Dispatcher/Customer Service Advantage Cable Service
09.2010 - 08.2012
Assistant Office Manager/Office Assistant Grand Furniture
06.2005 - 01.2009
Customer Service and Problem Resolutions Rep II Convergys Corp.
03.2001 - 05.2005
Assistant Leasing Manager Flournoy Properties
10.1998 - 03.2001
Medical Billing and Coding Specialist -
Sanford Brown Institute