PAMELA JACKSON
Sierra Vista,AZ
Summary
Senior instructor with extensive experience in enhancing training outcomes through structured after-action reviews and data analysis. Skilled in curriculum development and accreditation management, leading teams to achieve measurable performance improvements. Over 10 years of experience in optimizing military workforce readiness and managing training programs aligned with command priorities. Proficient in administering ATRRS for seat reservations and course quotas, alongside DTMS for tracking unit proficiency and completing training calendars.
Overview
14
14
years of professional experience
Work History
Registered Behavior Technician
Positive ABA
Sierra Vista, Arizona
03.2026 - Current
- Implemented individualized behavior intervention plans for clients with autism to enhance therapeutic outcomes.
- Collaborated with interdisciplinary teams to evaluate client needs and assess progress.
- Utilized data collection methods to monitor client behavior and treatment effectiveness.
- Tracked data and assessed progress on student goals to inform treatment adjustments.
- Consistently documented and monitored client behavior during therapy sessions.
- Engaged clients in structured activities to enhance skill development.
- Introduced visual supports, including schedules and picture cards, to improve client comprehension.
- Demonstrated strong organizational skills in managing multiple tasks efficiently.
SENIOR INSTRUCTOR / COURSE MATERIALS MANAGER
Army Intelligence And Security Command
Fort Huachuca, AZ
06.2019 - 10.2023
- Facilitated student exploration of concepts through engaging, learning-focused activities.
- Managed ATRRS data entry, class scheduling, and student quota allocations for over 500 annual participants
- Managed accreditation documentation and aligned syllabi with regulatory standards, ensuring program readiness and consistent training quality.
- Utilized DTMS to build, update, and manage unit training schedules, tracking live-fire, physical readiness, and MOS-specific qualification metrics.
- Mentored students with compassionate guidance while providing detailed instruction.
- Evaluated training effectiveness through structured after-action reviews and adjusted curricula to produce noticeable gains in competency retention.
- Completed assessments of Program of Instruction (POI) and adjusted training plans accordingly.
- Utilized MS Teams to complete virtual instruction lessons.
- Supervised the daily activities and schedule for seven instructors.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Conducted individualized instruction sessions with students who needed extra help.
- Motivated and trained employees to maximize team productivity.
- Monitored workflow to improve employee time management and increase productivity.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed and updated tracking spreadsheets using MS Excel and Access.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Guided junior personnel on procedural standards and problem solving, enhancing confidence and ensuring smooth task handovers during high-tempo operations.
SUPERVISOR OF CURRENT OPERATIONS
Army
Fort Knox, KY
01.2015 - 06.2019
- Supervised daily operations and ensured compliance with military standards.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Coordinated training programs for new recruits and existing personnel.
- Trained new employees on company policies, job duties, and performance expectations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with other departments to coordinate workflow processes between teams.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Complied with company policies, objectives and communication goals.
OPERATIONS SPECIALIST
Army
Tumwater, WA
06.2012 - 01.2015
- Managed daily operational tasks to ensure company efficiency and productivity.
- Analyzed operational data to identify areas for process improvement.
- Utilized software and tools to automate and improve operational processes.
- Facilitated communication between departments to ensure mission alignment.
- Assisted in the development and launch of new products or services from an operational perspective.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Assisted in training new personnel on standard operating procedures.
- Maintained positive working relationship with fellow staff and management.
Education
MASTERS - BEHAVIOR ANALYSIS -
University of Cincinnati-Main Campus
Online Campus08-2026
CERTIFICATE - Behavioral Health Sciences Certification
Cochise College
Sierra Vista, AZ05-2023
NO DEGREE - Behavior Technician Specialist
MEDCERTS
Online05-2023
BACHELOR OF SCIENCE - Organizational Security And Management
University of Phoenix
Tempe, AZ01-2014
ASSOCIATE OF ARTS - Intelligence Operations
Cochise College
Sierra Vista, AZ01-2005
Skills
- ATRRS
- DTMS
- Curriculum design
- Digital file organization
- Army Doctrine
- MS Office
- Student engagement strategies
- Classroom management
- Adult learning principles
- Performance improvement metrics
- Crisis management
- Collaborative teamwork
- Mentoring and coaching
- Operational efficiency
- Critical thinking application
- Conflict resolution
- Interpersonal relationship building
Military Educaition
- MAY 2019 - Instructor Course
- MAR 2022 35F V9 Curriculum Certification
- OCT 2003 - FEB 2004 35F Intelligence Analyst Basic Course
- FEB 2006 - APR 2006 35F Advanced Leader Course
- MAY 2013 - JUL 2013 35 Series Senior Leader Course
- OCT 2018 - DEC 2018 Master Leaders Course
Timeline
Registered Behavior Technician
Positive ABA
03.2026 - Current
SENIOR INSTRUCTOR / COURSE MATERIALS MANAGER
Army Intelligence And Security Command
06.2019 - 10.2023
SUPERVISOR OF CURRENT OPERATIONS
Army
01.2015 - 06.2019
OPERATIONS SPECIALIST
Army
06.2012 - 01.2015
MASTERS - BEHAVIOR ANALYSIS -
University of Cincinnati-Main Campus
CERTIFICATE - Behavioral Health Sciences Certification
Cochise College
NO DEGREE - Behavior Technician Specialist
MEDCERTS
BACHELOR OF SCIENCE - Organizational Security And Management
University of Phoenix
ASSOCIATE OF ARTS - Intelligence Operations
Cochise College