Pamela James
Memphis,Tennessee
Summary
Aspires to leverage extensive counseling and crisis management expertise while offering genuine emotional support to clients experiencing stress or trauma.
Overview
19
19
years of professional experience
Work History
Youth Court Coordinator
Memphis and Shelby County Juvenile Court
Memphis, TN
09.2014 - Current
- Delivered crisis counseling services to individuals, families, and groups involved in juvenile law.
- Safeguarded confidential case files with proper documentation practices and security systems.
- Analyzed data collected for ongoing program evaluation initiatives.
- Oversaw recruitment and training of volunteers for courtroom positions within Juvenile Court.
- Facilitated referrals of youth offenders to community service placements mandated by the Court.
- Honored for outstanding contributions to Memphis and Shelby County’s Youth Court Program across five years.
Child Support Caseworker
Shelby County Juvenile Court
Memphis, TN
08.2010 - 09.2014
- Commences case file process by obtaining information from case participants, family members, witnesses, law enforcement agencies, and attorneys for the benefit of gathering information to establish paternity, locate absent parents, and determine financial status.
- Analyzes case information and determines appropriate action.
- Monitors cases for compliance with state and federal regulations.
- Provides case status information and explains child support statutes, regulations, and procedures to case participants.
Lead Clerical Specialist
Shelby County Juvenile Court
Memphis, TN
06.2006 - 08.2010
- Responsible for processing registry/bond deposits and surety and cash appearance bonds.
- Processed appeal cases to Juvenile Court system.
- Supervised and trained 4 clerks and 2 interns on handing confidential tasks and performing routine work effectively.
Education
Bachelor of Arts - Psychology
University of Memphis
Memphis, TN05.2010
Skills
- Expertise in organizational management
- Skilled in Microsoft Office applications
- Communication skills (verbal and written)
- Multitasking and effective organization
- Customer service proficiency
- Data entry accuracy and efficiency
- Decision-making capabilities
- Prioritization and planning expertise
- Document organization skills
- Presentation of ideas and plans
- Project initiative support
Timeline
Youth Court Coordinator
Memphis and Shelby County Juvenile Court
09.2014 - Current
Child Support Caseworker
Shelby County Juvenile Court
08.2010 - 09.2014
Lead Clerical Specialist
Shelby County Juvenile Court
06.2006 - 08.2010
Bachelor of Arts - Psychology
University of Memphis