Pamela Jeffries
Cary,NC
Summary
Dynamic Appointment Setter with Zillow Group, adept at exceeding call quotas while delivering exceptional service. Skilled in outbound calling and appointment scheduling, I leverage strong telephone etiquette and a positive attitude to foster client relationships and resolve inquiries effectively. Committed to enhancing customer experiences through empathy and product knowledge.
Overview
13
13
years of professional experience
Work History
Appointment Setter
Zillow Group
12.2012 - 01.2026
- Set appointments with salespeople and potential customers.
- Prioritized tasks efficiently to ensure all daily call quotas were met or exceeded without compromising quality of service.
- Answered phone calls and answered questions from potential customers.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Maintained a high level of knowledge about company products and services, enabling effective communication with potential clients during cold calls.
- Addressed client inquiries and updated database information.
- Handled complaints and questions, and re-directed calls to other team members.
- Resolved customer problems and complaints.
Education
Associate Degree in Criminal Justice - Criminal Justice
Durham Technical Community College
Durham, North Carolina, NC07-1997
Skills
- Script memorization
- Telephone etiquette
- Positive attitude
- High-volume call environments
- Setting appointments
- Scheduling appointments
- Empathy and patience
- Outbound calling
Timeline
Appointment Setter
Zillow Group
12.2012 - 01.2026
Associate Degree in Criminal Justice - Criminal Justice
Durham Technical Community College