Pamela Jones
Summary
Proven Account Manager at Health Care Service Corporation, adept in relationship building and strategic planning, enhanced client satisfaction and retention through exceptional service and effective problem resolution. Skilled in financial analysis, achieved significant cost savings, and consistently exceeded sales quotas. Collaborates effectively with teams to drive results and improve customer engagement. Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
24
24
years of professional experience
Work History
Account Manager
Health Care Service Corporation
04.2008 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
Senior Sales Support Representative
Health Care Service Corporation
08.2006 - 02.2008
- Increased customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with marketing team to create targeted promotional campaigns for key customers segments.
- Served as trusted advisor to senior leadership by providing valuable insights and recommendations on sales support initiatives.
- Worked closely with cross-functional teams to resolve complex customer issues, fostering collaborative environment focused on results-driven problem solving.
- Enhanced client retention with exceptional customer service, building strong relationships.
Individual Sales Representative
Health Care Service Corporation
09.2000 - 03.2004
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Financial Analyst
Health Care Service Corporation
10.2002 - 01.2004
- Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
- Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
- Achieved significant cost savings by identifying financial inefficiencies and implementing improved processes.
- Played key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout process.
Education
Associate of Applied Science - Human Relations And Business
Amberton University
Garland, TX05.2022
Bachelor of Science - Business Management
Cedar Valley
Lancaster Texas05.2018
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Relationship building and management
- Strategic Planning
Timeline
Account Manager
Health Care Service Corporation
04.2008 - Current
Senior Sales Support Representative
Health Care Service Corporation
08.2006 - 02.2008
Financial Analyst
Health Care Service Corporation
10.2002 - 01.2004
Individual Sales Representative
Health Care Service Corporation
09.2000 - 03.2004
Associate of Applied Science - Human Relations And Business
Amberton University
Bachelor of Science - Business Management
Cedar Valley
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