Pamela Dozier
Morris,IL
Summary
Reliable and upbeat sales professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and training new employees. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
20
20
years of professional experience
Work History
Quality Assurance Technician
Procter & Gamble Co
01.2023 - Current
- Performed thorough inspections of incoming materials and outgoing products.
- Routinely tested products to align temperature and specifications, with best practices and quality standards.
- Helped uncover and fix production problems in order to reduce overall defect rates.
- Monitored product standards and quality-control programs.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Inventory Control Quality Assurance Technician
Amazon
08.2020 - 01.2023
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Completed physical inventory counts each day.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Was promoted to 'Problem Solver' and Learning Ambassador positions and trained new employees.
Sales and Marketing Specialist
State Farm/Mike Lucas
11.2019 - 06.2021
- Implemented marketing strategies to generate leads and increase sales revenue.
- Planned meetings and trade shows by developing schedules, establishing contacts and coordinating mailing lists.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Executed digital campaigns to improve brand awareness and online presence.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
Sales Specialist
Tyson Motor
01.2019 - 11.2019
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Demonstrated product features, answered questions and persuasively overcame objections.
- Drafted, finalized and submitted paperwork to complete sales.
Bar Manager (private Club)
South 20 Networking Club
08.2016 - 01.2019
- Promoted and sold annual memberships with key fob entry to exclusive club.
- Maximized customer service by hiring and training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Planned and organized unique events and promotions (ladies night, baby and bridal showers)and booked musicians
- Closed out cash register and prepared cashier report at close of business.
Founder/Owner/Operator
Posh Boutique
07.2013 - 05.2016
- Evaluated suppliers to maintain cost controls and improve operations.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Planned and booked several birthday parties in our party room on a weekly basis.
Home Daycare Provider
Self Employed
04.2007 - 06.2013
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Built early learning skills such as color and shape recognition with hands-on activities.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Took children on outings and field trips to the zoo and beach.
Laser Technologist/Sales Associate
Hair Today Gone Tomorrow
03.2003 - 12.2006
- Provided positive first impressions to welcome existing, new, and potential customers.
- Performed laser hair removal, microdermabrasion, ionithermie cellulite treatments, and daily sales consultations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Trained all new laser technologists for our 19 locations in 4 states.
- Gave an average of 3 sales consultations daily with some months achieving 100% closing ratio.
- Offered financing options to help cover price of year long treatment packages
Education
Clinical Hypnotherapy
Academy For Professional Hypnosis Training
Sedona, AZ01.2011
Cosmetology -
Hair Professionals School of Cosmetology
Oswego, IL12.2002
High School Diploma -
Virgin Valley High School
Mesquite, NV1995
Skills
- Strong Communication and Interpersonal Skills
- Guest Relations
- Positive Customer Engagement
- Verbal and Written Communication
- Building Customer Loyalty
- Listening Skills
- Goal-Driven
- Meeting Sales Goals
- Microsoft Excel
- Microsoft SharePoint
- Excellent People Skills
- Sales and Marketing
Timeline
Quality Assurance Technician
Procter & Gamble Co
01.2023 - Current
Inventory Control Quality Assurance Technician
Amazon
08.2020 - 01.2023
Sales and Marketing Specialist
State Farm/Mike Lucas
11.2019 - 06.2021
Sales Specialist
Tyson Motor
01.2019 - 11.2019
Bar Manager (private Club)
South 20 Networking Club
08.2016 - 01.2019
Founder/Owner/Operator
Posh Boutique
07.2013 - 05.2016
Home Daycare Provider
Self Employed
04.2007 - 06.2013
Laser Technologist/Sales Associate
Hair Today Gone Tomorrow
03.2003 - 12.2006
Clinical Hypnotherapy
Academy For Professional Hypnosis Training
Cosmetology -
Hair Professionals School of Cosmetology
High School Diploma -
Virgin Valley High School
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