Pamela Kazlauskas

• Responsible for overseeing regulatory compliance for 60+ managed properties and over 2000 units.
• Developed and implemented policies and procedures.
• Preparation of regulatory documents including Resident Selection Plans, Affirmative Marketing Plans, Resident Handbooks, etc.
• Trained new staff
• Contracted training for professional organizations.
• Prepared for and attended management reviews by HUD, USDA, and Contract Administrators.
• Represented management at eviction proceedings and in discussions with tenants, families, and representatives.
• Joint supervision of largest clients.
• Coverage for sites with open positions, and coverage for Director of Property Management during absences.
• Delivered subject matter expertise for internal and external contacts on compliance best practices and quality control.
• Maintained effective working relationships with regulatory authorities, suppliers and customers.
• Backed data security and information privacy efforts.
• Prepared and presented comprehensive reports to upper management, covering issues and recommendations.
• Structured programs, produced working documentation and implemented best practices.
• Played instrumental role in company-wide risk assessment efforts, supporting enhancements in business processes and controls.

Instructor for the Certified Occupancy Specialist, Fair Housing Essentials, and Fair Housing Roundtable courses

• Ratings of above 90% throughout tenure
• Passing rate over 90%

• Responsible for direct oversight of 70-unit HUD 202PRAC site in Middlebury, and then 40-unit site in Wolcott (subsequently added another 40 units).
• Supervision of office and maintenance staff.
• Preparation of annual budget and Affirmative Fair Housing Marketing Plan.
• Tenant recertifications and regulatory reporting.
• Maintained customer communications and tracked records through admission and duration of tenancy.
• Confirmed accurate completion of forms and reports for admission, transfer and move-out of each program participant.
• Assisted executive leaders in decision-making procedures by creating reports to advise leaders on corrective actions and process improvements.
• Oversaw successful planning and execution of staff meetings, parties and events.
• Aided colleagues, managers and customers through regular communication and assistance.
• Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
• Monthly meetings with property Owner

• Coordinate referrals and admissions with outside agencies and families.
• Perform intake assessments and insurance precerti cations.
• Troubleshooting issues with admissions, insurance coverage.

• Case management of Phase I adolescent chemical dependency patients.
• Conducted individual and group therapy sessions.
• Developed and implemented Music Therapy program for use with Phase I (initial week) and Phase II patients.
• Developed, implemented, and monitored treatment plans for patients.
• Supervised patients and inte acted ith othe depa tments to coo dinate additional needed clinical Customer assistance interacted with other departments to coordinate additional needed clinical interventions.
• Conducted family intervention sessions.