Summary
Overview
Work History
Education
Skills
References
Timeline
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Pamela Kelley

Milton,FL

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Overview

18
18
years of professional experience

Work History

Warehouse Associate

Amazon
Milton, FL
08.2023 - Current
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Used pallet jacks to move items to and from warehouse locations.
  • Recognized defective material and reported issues to management.
  • Communicated effectively with team members on matters related to work assignments.
  • Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.
  • Used scanners to track parcel information, condition or receipt.
  • Adhered strictly to company policies regarding quality control measures throughout the shipping process.

Senior Customer Service Representative

Industrial Contractors Supply
Fort Walton Beach, FL
06.2017 - 05.2023
  • Memorized company products and services to answer customer questions quickly and capitalize on upsell opportunities.
  • Collaborated with other departments such as Sales, Marketing, and Technical Support.
  • Tracked orders through shipping companies' websites until they reached their destination.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Collected deposits or payments and arranged for billing.
  • Responded promptly to inquiries from customers about products or services.
  • Surpassed sales goals through implementation of successful marketing strategies.
  • Assisted customers by answering questions, addressing concerns and providing current account information.
  • Handled difficult situations with tact, diplomacy, and professionalism.
  • Provided technical support to customers via phone, email, and chat.

Pipe Welder

Fluor Corporation
Leesburg, TX
01.2010 - 05.2017
  • Melted and applied solder along adjoining edges of workpieces to solder joints.
  • Inspected finished welds for accuracy and quality assurance standards.
  • Verified that all necessary joints were properly fitted before welding process began.
  • Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
  • Welded fabrication materials, continuously checking for safety and quality.
  • Operated various types of welding machines such as MIG, TIG, ARC, oxy-acetylene torches .
  • Marked or tagged material with job number, piece marks and other identifying marks.
  • Detected faulty operation of equipment or defective materials and notified supervisors.
  • Welded all kinds of stainless steel pipes including carbon steel pipes in different positions like flat position, horizontal position .

Surgical Technologist

Scott and White Hospital
Temple, TX
01.2006 - 01.2010
  • Prepared patients for surgery by positioning on operating table and covering with sterile surgical drapes to prevent exposure.
  • Transported patients to operating room before surgery and monitored vital signs throughout procedure.
  • Laid out all instruments, supplies and tools as directed by surgeons.
  • Verified correct identification of patient prior to any operation or procedure.
  • Organized operating room by setting up surgical trays with instruments according to surgeon preference.
  • Cleansed and disinfected operating rooms after procedures were completed.

Education

Certificate of Surgical Technology - Surgical Technology

Temple College
Temple, TX
06-2002

Cosmetology - Cosmetology

Cosmetology Academy of Texarkana
Texarkana, TX
01-1988

Certificate Welding Tech - Welding Technology

Global Tech College
Decatur, AL

Skills

  • Product Knowledge
  • Consultative Sales
  • Call Management
  • Data Entry
  • Data Collection
  • Complaint Resolution
  • Typing Proficiency
  • Clerical Support

References

References available upon request.

Timeline

Warehouse Associate

Amazon
08.2023 - Current

Senior Customer Service Representative

Industrial Contractors Supply
06.2017 - 05.2023

Pipe Welder

Fluor Corporation
01.2010 - 05.2017

Surgical Technologist

Scott and White Hospital
01.2006 - 01.2010

Certificate of Surgical Technology - Surgical Technology

Temple College

Cosmetology - Cosmetology

Cosmetology Academy of Texarkana

Certificate Welding Tech - Welding Technology

Global Tech College

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Pamela Kelley