Pamela Kennedy
Summary
Resourceful Support Coordinator known for high productivity and efficient task completion. Possess key skills in client relationship management, problem-solving, and project coordination. Excel using empathy, communication, and adaptability to meet diverse client needs and foster positive outcomes.
Overview
8
8
years of professional experience
Work History
Surgical Support Coordinator
Compass Oncology
Vancouver
01.2022 - Current
- Schedule and coordinate treatments, education, surgery, imaging and referrals of 480+ patients monthly using various tracking platforms.
- Manage and maintain data entry for surgical process, facility contact lists, Provider schedules, insurance authorizations, and trends in patient acuity to maximize efficiency and quality of care
- Process an average of 57 inbound calls daily for customer service, management of accounts, scheduling, pharmaceutical representatives, and new business development opportunities
Billing Administrative Assistant
SASO Swim Club
Fairfield
05.2019 - 04.2021
- Managed data entry, finances and scheduling for swim team with over 300 members
- Efficiently executed and resolved day-to-day customer service and community concerns
- Enforced CDC guidelines for safety procedures at pools and athletic facilities
Inpatient Medical Technician, Emergency Medical Technician
United States Air Force
Travis A.F.B.
05.2016 - 03.2019
- Spearheaded accountability for over 30 healthcare personnel and over $120,000 worth of resuscitation equipment ensuring optimal patient safety of over 100 patients at any given time
- Designed summarized patient reports resulting in 30% less patient safety incidents
- Facilitated seamless patient transfer through effective coordination of off unit and off-site procedures with health staff and patients.
Education
Associate of Science - Biology -
Solano Community College
Fairfield, CA05.2021
High School Diploma -
David Douglas High School
Portland, OR06.2015
Skills
- Efficient in hospital software ie CHCS, EHR, Epic, Centricity and like software
- Proficient in Microsoft Office, Word, Excel, Powerpoint and Outlook
- Calendars management
- Telephone Etiquette
- Documentation and Recordkeeping
- Schedule Management
- Data Entry
References
References available upon request.
Timeline
Surgical Support Coordinator
Compass Oncology
01.2022 - Current
Billing Administrative Assistant
SASO Swim Club
05.2019 - 04.2021
Inpatient Medical Technician, Emergency Medical Technician
United States Air Force
05.2016 - 03.2019
Associate of Science - Biology -
Solano Community College
High School Diploma -
David Douglas High School
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