Pamela L. Bennett
Punxsutawney,PA
Summary
Obtain a professional job career
Qualified [Desired Position] with solid background in rural delivery services and route management. Successfully managed daily mail and package deliveries, ensuring timely and accurate distribution. Demonstrated strong problem-solving skills and excellent customer service, adapting efficiently to changing delivery needs and routes.
Professional with proven track record in logistical coordination and route management, ready to excel in delivery role. Skilled in efficient time management, problem-solving, and maintaining high standards of customer service. Known for strong collaboration with team members and adaptability to changing demands, ensuring reliable and consistent results. Excellent communication and organizational skills, with focus on accuracy and dependability.
Overview
18
18
years of professional experience
Work History
Rural Carrier
United States Postal Service
08.2014 - Current
- 1. Sorts mail in delivery sequence for the assigned route.
- 2. Receives and signs for accountable mail.
- 3. Loads mail in vehicle.
- 4. Delivers mail to customers along a prescribed route and on a regular schedule by a vehicle; collects monies and receipts for accountable mail; picks up mail from customers' roadside boxes.
- 5. Sells stamps, stamped paper and money orders; accepts C.O.D., registered, certified, and insured mail and parcel post; furnishes routine information concerning postal matters and provides requested forms to customer.
- 6. Returns mail collected, undeliverable mail, and submits monies and receipts to post office.
- 7. Prepares mail for forwarding and maintains records of change of address information.
- 8. Prepares a daily trip report and maintains a list of the customers on the route.
- 9. Conducts special surveys when required.
- 10. Maintains an inventory of stamps and stamped paper as needed to provide service to customers on the route.
- 11. Provides for mail security at all times.
Post Master Relief
United States Postal Service
07.2013 - 03.2014
- 1. Operates a small, single unit postal facility supervising a small size group of carriers and/or clerks in the performance of distribution, delivery, and window services.
- 2. Implements and adheres to approved programs as they apply to local requirements; operates within established postal rules, laws, and regulations.
- 3. Submits and monitors a small operating budget.
- 4. Trains new employees to ensure quality service.
- 5. Ensures that proper safeguards are instituted for the welfare of customers and the protection of the mails.
- 6. Maintains files and records and submits reports.
- 7. May personally handle window transactions and perform distribution tasks as the workload requires.
- 8. Has regular contact with postal customers.
Customer Service Rep
Church Insurance Specialists, Inc (AKA James Hooks & Asso)
01.2013 - 04.2013
- Answer phones, filing, mailing, filing claims, issue new insurance policies, issue certificate of insurance answer customer questions, give insurance quotes.
CSR
James Hooks & Associates Inc
08.2007 - 12.2012
- Customer care and office work
Education
Associate degree - Executive Assistant
DuBois Business College
DuBois, PAHigh school graduate or equivalency certificate (GED) - General Studies
Punxsutawney Senior High School
Punxsutawney, PASkills
- Computer
- Microsoft Word (Microsoft Office User Specialist, Certified)
- Excel
- Powerpoint
- Computerized Office Procedures
- Safe driving
- Professional relationships
- Package handling
- Efficient delivery
- Customer engagement
Languages
English
Timeline
Rural Carrier
United States Postal Service
08.2014 - Current
Post Master Relief
United States Postal Service
07.2013 - 03.2014
Customer Service Rep
Church Insurance Specialists, Inc (AKA James Hooks & Asso)
01.2013 - 04.2013
CSR
James Hooks & Associates Inc
08.2007 - 12.2012
High school graduate or equivalency certificate (GED) - General Studies
Punxsutawney Senior High School
Associate degree - Executive Assistant
DuBois Business College
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