Pamela Luckey
Olathe,KS
Summary
Experienced Business Process Architect with a broad range of expertise seeking to leverage background to take next career step with a respected organization. Over 5 years' experience in developing and initiating business intelligence solutions to improve organizational performance. Accomplished in developing and interpreting business requirements to identify opportunities for performance improvement. Able to facilitate communication between IT professionals and operational resources to clearly articulate business needs to drive organizational goals.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Business Process Architect
Forrest T. Jones
Kansas City, MO
03.2019 - Current
- Analyzed business processes and workflows and developed automated approaches to boost productivity.
- Created detailed process maps, data flows, and workflow diagrams using industry-standard tools.
- Designed end-to-end solutions that integrated multiple systems while meeting user needs.
- Developed test plans to validate changes before implementation into production environment.
Business Process Consultant
Luckey Consulting, LLC
Overland Park, KS
02.2015 - 03.2019
- Collaborated with stakeholders to ensure alignment with organizational goals.
- Reviewed operational documents such as policies, procedures, work instructions.
- Conducted interviews with stakeholders to identify areas of improvement in existing processes.
- Created process documents, flowcharts, and diagrams to illustrate business processes.
- Collaborated with cross-functional teams to develop solutions that meet organizational objectives.
Process Improvement Manager
Ericsson Telecom
Overland Park, KS
12.2011 - 01.2015
- Organized and conducted training seminars for Black Belt candidates.
- Organized and conducted ProSci training seminars for Change Management Champions
- Conducted evaluations of student performance to assess progress towards belt promotion.
- Created a positive learning environment by providing motivation and encouragement to students.
- Developed an objective evaluation method to assess the impact of individual contributors to the organization.
- Created detailed diagrams depicting each step in a given process.
- Supported special projects upon request from department manager.
Lean Six Sigma Black Belt
Various
Tampa, FL
06.1998 - 11.2011
- Created training materials for staff members to ensure proper implementation of new processes.
- Performed data analysis to identify potential areas of inefficiency and waste reduction.
- Coordinated cross-functional teams to develop strategies for improving operational effectiveness.
- Identified and maintained key performance indicators and assisted in developing action plans to improve them.
- Completed quality audits for different departments, analyzed results and provided feedback and interpretation to management and staff.
- Led problem-solving workshops with team members in order to brainstorm creative solutions.
- Communicated progress updates on ongoing projects and initiatives across all levels of the organization.
- Trained and mentored project leaders and discipline managers to drive culture change toward total quality mindset across production continuum.
- Led initiatives for improved quality performance for beverage manufacturing, legal services, mortgage services, human resources.
- Coordinated with leadership teams using CI/Lean practices on Continuous Improvement projects and activities.
Education
Bachelor of Science - Business Administration And Management
University of Phoenix
TampaSkills
- Software Development Lifecycle
- Requirements Gathering
- Proficient in Word, Excel, PowerPoint, Visio
- Proficient in Kofax TotalAgility BPM suite
- Team Collaboration
- Effective Communication
- User Acceptance Testing
- Knowledgeable in VBnet, C#, Azure LogicApps
- Technical Liaison
- Workflow Analysis
- Stakeholder Management
- Process Documentation
- Training and Coaching
- Workflow Optimization
- Customer Experience
- Analytical and Critical Thinking
- Six Sigma methodologies
- Training and Development
Certification
- Six Sigma Master Black Belt, Cott Beverages
- Certified Quality Manager/Organizational Excellence, ASQ
- Certified Quality Auditor, ASQ
- Certified Information Privacy Professional, AIPP
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Designed, tested, and implemented an online and API application process
- Reduced Payment processing time by 50% and increased no touch rate 10%, eliminated lost checks, improved bank reconciliation
- Eliminated manual correspondence processes through implementation of automated solution
- Mentored Six Sigma trainees, ~80% completed projects and achieved company certification
- Improved data entry productivity 73%, reduced backlog 66%
- Improved end of month inventory cycle time by 50%, reduced absolute financial variance 42%
- Improved machine downtime by 50%
- Achieved full compliance with organization's management operating system to forecast, plan, execute, and report operations performance
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Business Process Architect
Forrest T. Jones
03.2019 - Current
Business Process Consultant
Luckey Consulting, LLC
02.2015 - 03.2019
Process Improvement Manager
Ericsson Telecom
12.2011 - 01.2015
Lean Six Sigma Black Belt
Various
06.1998 - 11.2011
Bachelor of Science - Business Administration And Management
University of Phoenix
Coursework
Project Management (PMBOK, PRINCE2 Framework)
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