Pamela Marsh

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
• Streamlined inventory management processes, leading to more organized and efficient stock handling system.
• Did payroll and schedules.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Restaurant wasn't open yet. Did hiring and training. Covid hit and we had to closer for a while.

• Supervised employees in the Terrace Café
• Supervised employees in the Beverage department
• Provide exceptional service to customers by being friendly, knowledgeable and accommodating
• Maintain a consistent attendance record
• Display friendly, outgoing and energetic behavior for guests and employees
• Built guest satisfaction and enjoyment
• Maintain a clean and safe work station
• Effectively and calmly resolve situations with guests.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

• Loaded boxes onto assembly line
• Cut boxes for order fillers to put merchandise in the boxes for the stores
• Scan boxes to put merchandise into boxes to be sent to the stores
• When boxes are full, we loaded them onto assembly line.

• Supervised employees on the Casino floor, Café 24/7, Nelsons and the Buffet
• Effectively and calmly resolve situations with guest
• Provided exceptional service to customers by being friendly, knowledgeable and accommodating
• Maintained a consistent attendance record
• Displayed friendly, outgoing and energetic behavior for guests and employees
• Built guest satisfaction and enjoyment
• Maintained a clean and safe work station
• Trained new employees according to standard operating procedures
• Scheduled employees for work, training and time off
• Perform employees' reviews and job coaching.

• Supervised both employees in the Players Club and Slot Floor
• Received Four Aces High Awards
• Helped open a satellite property
• Worked with Promotions
• Scheduled employees for work, training, and time off.