Pamela McClellan
Gainesville,FL
Summary
Forward-thinking professional bringing more than4 years of experience working for fast-paced physician practices. Exceptional success driving financial improvements and revenue increases for primary care practices.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
HCA FL Gainesville Primary Care Tioga
05.2019 - Current
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
Lead Certified Medical Assistant
Gainesville Primary Care Millhopper
09.2016 - 09.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Certified Medical Assistant
Gainesville Primary Care Millhopper
11.2013 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
Certified Medical Assistant
Dr. Jennifer Sidman
08.2008 - 11.2013
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Obtained client medical history, medication information, symptoms, and allergies.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
Education
No Degree - English
Florida Agricultural And Mechanical University
Tallahassee, FLSkills
- Practice Management
- Workflow Planning
- Schedule Management
- Referral Management
- Workflow Management
- Budget Oversight
- Supplies Ordering
- Staff Management
- New Hire Training
- Performance Metrics
- Certified Medical Assistant
Certification
- CCMA - Certified Clinical Medical Assistant
Timeline
Practice Manager
HCA FL Gainesville Primary Care Tioga
05.2019 - Current
Lead Certified Medical Assistant
Gainesville Primary Care Millhopper
09.2016 - 09.2020
Certified Medical Assistant
Gainesville Primary Care Millhopper
11.2013 - 08.2019
Certified Medical Assistant
Dr. Jennifer Sidman
08.2008 - 11.2013
No Degree - English
Florida Agricultural And Mechanical University
- CCMA - Certified Clinical Medical Assistant
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