Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Pamela McGraner

Columbus,OH

Summary

Dynamic office professional with extensive experience at Columbus State Community College and the Ohio Environmental Protection Agency seeking part-time remote position. Proven expertise in file organization and customer service, enhancing operational efficiency and satisfaction. Recognized for mentoring peers and streamlining processes, contributing to improved team performance and effective communication.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Office Associate

Columbus State Community College
07.2013 - 07.2025
  • Assisted in daily office operations, ensuring efficient workflow and organization.
  • Managed incoming calls and emails, providing timely responses to inquiries.
  • Updated and maintained office records using company software systems.
  • Supported team members with scheduling and coordinating meetings effectively.
  • Processed documents and prepared reports for internal use and distribution.
  • Collaborated with colleagues to streamline administrative processes for improved efficiency.
  • Maintained office supplies inventory, facilitating timely reordering as needed.
  • Responded to inquiries from callers seeking information.
  • Maintained accurate filing systems, reducing document retrieval times and enhancing overall organization.
  • Increased customer service success rates by quickly resolving issues.

Office Representative III

Ohio Environmental Protection Agency
03.1995 - 12.2012
  • Managed customer inquiries, ensuring timely and accurate responses to enhance satisfaction.
  • Coordinated office communications, streamlining processes for improved efficiency and workflow.
  • Developed and maintained filing systems, supporting organization and retrieval of essential documents.
  • Assisted in onboarding new team members, fostering a collaborative environment through training support.
  • Enhanced data entry accuracy by refining procedures, contributing to overall operational integrity.
  • Assisted with event planning, coordinating logistics for seamless execution of office functions.
  • Maintained organized filing systems for easy access and retrieval of information required for public meetings in the community.
  • Prepared and edited documents to produce precise, accurate and professional communication.

Senior Customer Service Representative

AT&T
07.1980 - 12.1995
  • Facilitated resolution of complex customer inquiries to enhance satisfaction and loyalty.
  • Mentored junior representatives, improving team performance and service quality.
  • Analyzed customer feedback to identify trends and implement service improvements.
  • Developed training materials for new hires, streamlining onboarding processes.

Education

High School Diploma -

Westland High School
Galloway, OH
06-1974

No Degree - History Education & Political Science

Ohio Northern University
Ada, OH

Skills

  • File organization
  • Reception duties
  • Data entry
  • Data entry expertise
  • Customer service
  • Verbal and written communication
  • Verbal communication
  • Organizing and categorizing

Certification

Contract Negotiation

Arbitration and Negotiation

Handling Difficult Customers

Interests

  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Documenting and sharing travel experiences
  • Road Trips
  • Historical Exploration

Timeline

Office Associate

Columbus State Community College
07.2013 - 07.2025

Office Representative III

Ohio Environmental Protection Agency
03.1995 - 12.2012

Senior Customer Service Representative

AT&T
07.1980 - 12.1995

High School Diploma -

Westland High School

No Degree - History Education & Political Science

Ohio Northern University

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