Pamela Medlennoff
Tracy,USA
Summary
Results-driven Office Manager recognized for implementing effective policies that enhance team collaboration and service delivery. Proven ability to optimize workflows and manage payroll processes, leading to timely and accurate operations. Strong commitment to customer service excellence in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Office & Operations Manager
JK Electrical Services
Lodi, California
11.2025 - Current
- Managed daily office operations to support service delivery for electrical projects.
- Implemented office policies to streamline workflows and improve team collaboration.
- Trained new staff on operational procedures and company software systems effectively and safety protocol.
- Responded promptly to customer inquiries regarding products or services offered by the organization.
- Oversaw inventory management, ensuring availability of necessary supplies and tools.
- Developed and maintained filing systems to organize client records and service documentation.
- Processed payroll data using Foundation and Quickbooks software for accurate employee compensation.
- Reviewed and verified timekeeping information for payroll accuracy.
- Maintained employee records and ensured compliance with payroll regulations.
- Assisted in the preparation of administrative reports and documentation.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Dispatcher/Customer Service
Western Pallet Supply & Logistics
Tracy, CA
03.2021 - 10.2025
- Schedule and dispatch drivers to appropriate location's according to customer requests, specifications or needs.
- Answering calls from clients and scheduling services.
- Maintained record logs of calls received, scheduling transit services, drivers dispatched, and tracking customer cancellations or no-shows.
- Direct drivers through written and telecommunication contact.
- Monitored personnel and equipment at locations to coordinate services and schedules effectively.
- Prepare reports on all activities occurring during their shifts.
- Prepared work orders for dispatch to streamline service execution.
- Prepared run schedules three days in advance to ensure timely service delivery.
- Relaying work orders, messages and information to or from work crew.
- Maintain files and records of customer requests, work or services performed.
- Arranging for necessary repairs in order to restore service and schedules.
Bookkeeper/Human Resources
Checkers Catering
Livermore, CA
01.2020 - 08.2020
- Highly organized and detail-focus Bookkeeper/Human Resources Manager with track record of accurately and efficiently supporting overall activities.
- Processed Bi-weekly payroll through Paychex including entering paychecks, fees and taxes in Quickbooks
- Managed accounts payable and receivable, ensuring timely processing and accuracy of financial transactions.
- Posted payments to invoices through Focus software
- Processed credit card payments and E-checks and ran balance report
- Prepared and managed aging reports
- Reconciled all bank accounts and prepared reports
- Monitored and handled health benefits and 401K processing
- Handled all changes in W-4's, 401K's and any court documentation paperwork
- Coordinated interviewing, hiring, and dismissal processes for employees, contributing to effective staffing decisions.
- Processed background checks through Protection Plus on new hired employees
- Oversaw preparation of annual budgets, collaborating with department heads to ensure alignment with organizational financial objectives.
- Administered petty cash fund, ensuring accurate tracking and reporting of all transactions.
- Ordered office supplies and kept accurate inventory
- Managed all company vehicle maintenance, registration and insurance
Office Manager
Pearl Electric, inc
Stockton, CA
01.2017 - 01.2020
- Energetic and reliable Office Manager skilled at working with a diverse group of people. Strong organization, communication and relationship building skills. Eager to bring strong administrative skills to a growing company.
- Managed accounts payable and receivable, ensuring timely follow-up for outstanding payments
- Created invoices and billed to customer
- Coordinated weekly staff meetings, facilitating communication and collaboration among team members
- Assigned pending and new work orders to electricians
- Processed weekly payroll operations, addressing discrepancies to ensure accurate employee compensation
- Maintained office and safety inventory and placed orders
- Reconciled all bank accounts and prepared reports
- Participated in interviewing, hiring and prepared dismissal of employees
- Processed weekly bank deposits
- Managed budget preparations
- Prepared tax preparation for CPA
- Filed Pre-Liens and dismissed pending pre-liens
- Prepared travel arrangements
- Creating estimates for estimators
Administrative Assistant
Community Hospice
Modesto, CA
01.2014 - 01.2017
- Supported Medical Director, Nurse Practitioners, RN Case Managers, and Associate Medical Directors with administrative tasks to enhance operational efficiency.
- Coordinated meetings, reserved meeting rooms, and took minutes.
- Organized and maintained nursing department files, policies, and training manuals to ensure compliance and accessibility.
- Ensured accurate data entry and organized scanning for hospice documentation.
- Directed flow of information to and from the medical staff
- Typed quarterly and annual reports for the Patient Care Management team and coordinated special projects.
- Provided clerical and project support for the clinical management team
- Prepared and drafted all outgoing correspondence in a timely manner.
- Provided assistance to the front office staff for phone relief and supported Medical Records during emergencies.
- Oversaw management of accounts payable and receivable processes.
- Compared and matched invoices to corresponding purchase orders.
- Confirmed accurate approvals to facilitate timely payments.
- Executed preparation of ICD 9 and 10 coding for patient records.
Skills
- Office management and administration
- Payroll and budgeting
- Inventory control
- Microsoft Excel proficiency
- Policy implementation
- Customer service excellence
- Staff training and development
- Financial reporting and tracking
- Time management skills
- Human resources management
- Software updates and maintenance
- Account reconciliation processes
- Mail handling efficiency
- Data entry accuracy
- Performance improvement strategies
- Credit and collections management
Timeline
Office & Operations Manager
JK Electrical Services
11.2025 - Current
Dispatcher/Customer Service
Western Pallet Supply & Logistics
03.2021 - 10.2025
Bookkeeper/Human Resources
Checkers Catering
01.2020 - 08.2020
Office Manager
Pearl Electric, inc
01.2017 - 01.2020
Administrative Assistant
Community Hospice
01.2014 - 01.2017