PAMELA MENDOZA
El Paso,TX
Summary
Bilingual early childhood and family services professional with experience supporting childcare providers, educators, and families in program compliance and service coordination. Familiar of Texas Rising Star (TRS) standards and experience assisting with classroom support, documentation, and provider guidance. Skilled in coaching, technical assistance, and case management with a strong focus on quality improvement, communication, and regulatory compliance
Overview
10
10
years of professional experience
Work History
Family Care Coordinator
YWCA EL Paso Del Norte
El Paso, TX
07.2024 - Current
- Guide families through Child Care Services (CCS) eligibility, policies, and program requirements, ensuring clear understanding and compliance
- Review and process applications with a high level of accuracy, verifying income, work/training hours, and required documentation
- Support childcare providers in maintaining compliance by guiding accurate attendance reporting through KinderConnect
- Provide training and technical assistance to providers on system usage, including attendance submission, absence reporting, and payment-related issues
- Act as a liaison between families, providers, and internal teams to resolve concerns and ensure timely service delivery
- Maintain detailed and confidential case records, ensuring compliance with program regulations and data security standards
- Identify and escalate complex cases while providing solutions-oriented support to clients and providers
Teacher Assistant
YWCA
El Paso, TX
10.2020 - 07.2024
- Assisted leadership in aligning classrooms with Texas Rising Star (TRS) standards, including classroom setup, organization, and adherence to quality guidelines
- Helped maintain classroom environments that support child development, structured learning, and regulatory expectations
- Observed and documented children’s developmental progress, behavior, and learning outcomes
- Built strong relationships with parents through daily communication regarding children’s needs and development
- Assisted in maintaining a structured, safe, and engaging learning environment for diverse age groups
- Collaborated with teachers and staff to support lesson plans, classroom activities, and center operations
- Adapted quickly to different classrooms and age groups, demonstrating flexibility and teamwork
Administrative Assistant
Dental Care
Ciudad Juarez, CHIH
03.2016 - 07.2020
- Managed front office operations, including scheduling, patient intake, and high-volume phone communication
- Maintained organized and confidential patient records, ensuring accuracy and compliance with office procedures
- Provided administrative support including filing, scanning, faxing, and correspondence
- Assisted with bilingual communication, improving patient understanding and overall experience
- Supervised front office workflow and promoted a collaborative, team-oriented environment
Education
Bachelor of Arts - Psychology, Sociology
The University of Texas At El Paso
El Paso, TX12-2026
Skills
- Coaching, Mentoring & Technical Assistance
- Childcare Program Compliance & Eligibility Processes
- Case Management & Client Support
- Data Entry, Record Keeping & Confidentiality
- Microsoft Word, Excel & Digital Systems (KinderConnect)
- Strong Communication & Interpersonal Skills
- Problem Solving & Decision-Making
- Time Management & Organizational Skills
- Team Collaboration & Adaptability
- Bilingual: English & Spanish
Timeline
Family Care Coordinator
YWCA EL Paso Del Norte
07.2024 - Current
Teacher Assistant
YWCA
10.2020 - 07.2024
Administrative Assistant
Dental Care
03.2016 - 07.2020
Bachelor of Arts - Psychology, Sociology
The University of Texas At El Paso
References
- Sarai Carbajal
Parent Services Supervisor
Workforce Solutions Borderplex / Care Force
(915) 887-2410
sarai.carbajal@borderplexjobs.com - Veronica de Santiago
Education Programs Director
YWCA El Paso Del Norte
(915) 494-7676
v.desantiago@ywcaelpaso.org