Pamela Miller
Green Bay,WI
Summary
Seasoned hospitality professional with 20+ years in brand experience, food and beverage, project management, and procurement. Demonstrated success in driving growth by cultivating strong relationships and achieving cost savings through strategic account management.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director, National Accounts
Source1 Purchasing
Lake Worth, FL
04.2021 - Current
- Manage accounts by building and strengthening relationships with client decision-makers and manufacturers.
- Market existing and new programs and services to clients through various marketing venues.
- Deepen client relationships by conducting business reviews, onboarding, analysis, and identifying new opportunities for cost savings.
- Review client data, and collaborate with the operations team to drive additional revenue through direct manufacturer programs.
- Develop value and savings potential for clients through creative solutions, including insights, technology, and procurement.
Global Restaurant and Bar Specialist
IHG Hotels & Resorts
Atlanta, GA
05.2019 - 03.2021
- Successfully managed over $2 million in program funds, meeting critical financial deadlines, and staying within budget.
- Triaged and managed support inquiries from hotels and internal business partners, delivering key insights on a vast array of food and beverage topics.
- Accountable as the first line of defense and subject matter expert to internal and external stakeholders for food and beverage program inquiries.
- Collaborated with the team on testing and development of program updates, guides, FAQs, and training materials for end users.
Project Manager
IHG Hotels & Resorts
Atlanta, GA
01.2017 - 05.2019
- Expertly managed key business initiatives, deadlines, schedules, budgets, and team member coordination.
- Met scope, schedule, resource, and budget commitments to successfully launch 6 program pilots in 2017 and 9 early adopter hotels in 2018.
- Efficiently handled a budget of over $1 million, meeting critical financial deadlines.
Communications Project Manager
IHG Hotels & Resorts
Atlanta, GA
05.2013 - 12.2016
- Point person for internal and external compliance inquiries. Built strong hotel relationships that were key with increasing food product compliance from 37% to 81% in less than a year. Provided quarterly analytics of inquiry totals and trends learned per brand.
- Developed and managed communication plans for social media and internal channels, promoting food and beverage programs to stakeholders.
- Oversaw design and process flow improvement of food and beverage website. Evaluated analytics and provided reporting to senior leadership.
Project Analyst, Food and Beverage
IHG Hotels & Resorts
Atlanta, GA
06.2007 - 05.2013
- Implemented training and departmental use of project management processes for the team.
- Created a monthly newsletter of industry trends and best practices for end users.
- Composed intuitive tools that reformed food and beverage consultative hotel visits, resulting in consistent transparency within the team.
Franchise Licensing
IHG Hotels & Resorts
Atlanta, GA
06.2002 - 06.2007
- Managed all aspects of the franchise licensing and compliance process within the hotel lifecycle.
- Directed a team of three, contributing to the Franchise Sales and Development team, exceeding 2006 sales goals.
- Liaised the entire licensing process with cross-functional departments, and external stakeholders.
- Promoted from Franchise License Specialist in 2006.
Education
Bachelor of Arts - Communications And English
Marquette University
MilwaukeeSkills
- Contract and vendor management
- Cross-functional strategic alliances
- Process improvement
- Team collaboration
- Project lifecycle management
- Data Analysis
Certification
- Cornell University: Hospitality Management, Project Leadership, Food and Beverage Management
Timeline
Director, National Accounts
Source1 Purchasing
04.2021 - Current
Global Restaurant and Bar Specialist
IHG Hotels & Resorts
05.2019 - 03.2021
Project Manager
IHG Hotels & Resorts
01.2017 - 05.2019
Communications Project Manager
IHG Hotels & Resorts
05.2013 - 12.2016
Project Analyst, Food and Beverage
IHG Hotels & Resorts
06.2007 - 05.2013
Franchise Licensing
IHG Hotels & Resorts
06.2002 - 06.2007
Bachelor of Arts - Communications And English
Marquette University
Similar Profiles
MUSKANPREET KAUR THIND`MUSKANPREET KAUR THIND`
Receptionist at SOURCE1 MOTORS INCReceptionist at SOURCE1 MOTORS INC
Jacob PreethamJacob Preetham
SENIOR BUSINESS SUPPORT EXECUTIVE (INSIDE SALES) at Source1 Distribution (SRM2 BSSIPL)SENIOR BUSINESS SUPPORT EXECUTIVE (INSIDE SALES) at Source1 Distribution (SRM2 BSSIPL)
Khawlh AldossryKhawlh Aldossry
Mohammed Hassan Sherbiny for Commerce at Purchasing & Supplier Relations SpecialistMohammed Hassan Sherbiny for Commerce at Purchasing & Supplier Relations Specialist