Pamela Montes
Glendale,AZ
Summary
Dynamic professional with background experience in Social Work excelling in community administration, resource coordination, and program evaluation. Proven ability to enhance patient outcomes through effective communication and problem-solving. Skilled in managing complex cases through collaboration and delivering exceptional support services.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Coordinator
Valleywise Medical Center
Phoenix, Arizona
09.2025 - Current
- Served as the primary Social Worker for the Arizona Burn Center, coordinating patient care, collaborating with physicians, nurses, therapists, and community partners to ensure seamless support services.
- Coordinated complex schedules, admissions, and discharge plans for 30–40 adult and pediatric patients simultaneously while ensuring timely communication among interdisciplinary teams.
- Managed multiple high-priority cases in a fast-paced environment by prioritizing tasks, meeting deadlines, and adapting to changing needs.
- Facilitated communication among patients, families, healthcare providers, and external agencies to coordinate services and resolve barriers to care, enhancing patient support.
- Organized interdisciplinary meetings and participated in daily care coordination rounds to support efficient workflows and successful patient transitions.
- Collaborated with government agencies, community organizations, and outside stakeholders to coordinate services, documentation, and follow-up plans.
- Identified challenges, developed solutions, and coordinated resources to address care barriers and streamline complex processes, improving patient outcomes.
- Supported multiple hospital departments by providing coverage across emergency, oncology, trauma, pediatric, and medical-surgical units while maintaining consistent quality and organization.
- Demonstrated strong organizational skills by balancing competing priorities, coordinating multiple stakeholders, and maintaining attention to detail in a high-volume environment.
School-Based Therapist
Southwest Behavioral Health Services
02.2024 - 08.2025
- Provided Cognitive Behavioral and Dialect therapy for students at high risk for grades 9-12th grade.
- Conducted clinical case management for a full caseload of 30 students
- Managed Tolleson Union High School and alternative education programs, including Light House Academy and Continuing to Achieve Education Program, ensuring tailored support for student needs.
- Developed comprehensive safety strategies and executed crisis interventions to enhance student well-being and maintain a safe school environment.
- Collaborated with school administrators, social workers, behavioral interventionists, the Director of Student Services, and teaching personnel to meet the needs of individual clients and school programs.
- Co-facilitated Intensive Outpatient and Substance Use programs for high-risk students, promoting recovery and resilience through targeted therapeutic interventions.
- Led psychosocial education groups and implemented other effective prevention programs that reduce risk factors for students.
- Engaged families to identify and address social determinants of health through Child Family Team Meetings.
Business and Policy Analyst
Maricopa County Head Start
05.2023 - 02.2024
- Identified trends and key performance indicators for Maricopa County Head Start schools. Developed policies and provided actionable recommendations based on analysis. Reviewed and analyzed weekly, monthly, and quarterly operational reports. Managed data reporting from software systems: ChildPlus, Learning Genie, and Teaching Strategies Gold.
- Gathered and interpreted data to enhance program collaborations. Analyzed performance standards from Office of Head Start to develop program procedures.
- Facilitated collaboration among Maricopa neighborhood teams to streamline project workflows. Evaluated business processes to identify inefficiencies and recommend improvements. Compiled detailed reports and visualizations for product managers to support roadmap planning and decision-making.
- Developed and maintained reporting tools; performed data discovery analysis and modeling. Examined early childhood policies to identify best practices for program enhancement. Created solutions for program policies.
- Led collaborative project grant with Arizona Diaper Bank, managed staff and data outcomes. Provided professional development training to leadership to strengthen Head Start compliance and operational effectiveness.
Junior Data Analyst Intern
CPLC- Chicanos Por La Causa
08.2022 - 05.2023
- Revised program outcomes and developed CQI initiatives through policy and procedural recommendations.
- Designed data collection methodology to evaluate program implementation including survey design, focus groups, and individual interviews. Analyzed and interpreted quantitative and qualitative data through written reports and presentations.
- Analyzed state policies on AHCCCS, identified treatment service gaps, and recommended behavioral health programs for underrepresented communities serving over 900 clients, presenting findings to stakeholders.
- Created pilot study reports evaluating effectiveness of in-person vs. telehealth therapy models for Centro De La Familia behavioral health program.
- Developed financial budgets for grant writing reports, letters of intent, and proposals to secure funding for programs.
Youth Case Manager
CPLC- Chicanos Por La Causa
05.2021 - 08.2022
- Conducted weekly CFTS for caseload of 70-100 clients, ensuring timely documentation within Claimtrak and providing training for staff and parents on mental health. Community outreach representative through collaboration with multiple programs and stakeholders.
- Managed youth client needs through intake and assessments, implementing reporting practices to improve service delivery outcomes.
- Developed guidance for facilitating therapeutic processes, including art group therapy, emergency assistance, and crisis intervention.
- Provide emergency assistance, crisis intervention, and connect with outside social service agencies. Weekly screening for youths on behavior standards.
- Researched and identified community-based resources for client support.
Senior Service Coordinator Intern
City of Phoenix Housing Department
08.2020 - 05.2021
- Managed caseload of 80-100 older adults at Maryvale Parkway Terrace Apartments, ensuring access to essential services.
- Developed case work service plans, updated monthly assessments, acted as a liaison between clients and outside social service providers.
- Developed procedures for coordination that improved service delivery among clients and providers.
- Created educational materials and facilitated computer literacy workshops, empowering clients with essential skills.
- Developed reporting practices for the standards of success measurement reports with housing supervisor.
Family Advocate Intern
New Life Center
08.2019 - 08.2020
- Assisted crisis call lines for individuals experiencing domestic violence, providing shelter resources and collaborating with outreach team to enhance access to support services.
- Updated monthly treatment plans, collaborating with legal and housing teams to ensure comprehensive support for clients.
- Facilitated art resiliency workshop for diverse survivors, promoting healing and community connection among participants.
Education
M.S.W, Master of Social Work - Public Policy Analysis
Arizona State University
Phoenix, AZ05.2023
B.S.W, Bachelor's of Social Work -
Arizona State University
Phoenix05.2021
Skills
Project Coordination
Administrative Support Vendor & Stakeholder Communication
Team Collaboration
Customer Service
Data entry & Documentation Process Improvement Inventory Coordination
Problem Solving
Time Management
Relationship Building
Conflict Resolution
Community Engagement
Policy Adherence
Resource Allocation
Documentation Proficiency
Process Improvements
Certification
- Licensed Master of Social Work (LMSW)
- Basic Life Support (BLS) Certified
LANGUAGE
Fluent in Spanish
VOLUNTEER WORK
- AmeriCorps Program: Women experiencing Domestic Violence; 2019-2021
- Arizona for Children; Child Supervisor; 2018
Timeline
Care Coordinator
Valleywise Medical Center
09.2025 - Current
School-Based Therapist
Southwest Behavioral Health Services
02.2024 - 08.2025
Business and Policy Analyst
Maricopa County Head Start
05.2023 - 02.2024
Junior Data Analyst Intern
CPLC- Chicanos Por La Causa
08.2022 - 05.2023
Youth Case Manager
CPLC- Chicanos Por La Causa
05.2021 - 08.2022
Senior Service Coordinator Intern
City of Phoenix Housing Department
08.2020 - 05.2021
Family Advocate Intern
New Life Center
08.2019 - 08.2020
M.S.W, Master of Social Work - Public Policy Analysis
Arizona State University
B.S.W, Bachelor's of Social Work -
Arizona State University