Pamela Moore
Austin,TX
Summary
I am a highly skilled Medical Assistant and Phlebotomist with 25+ years experience, 10 years management / food and beverage experience, hospitality and cleaning services owner / operator.
Overview
1
1
Certification
2024
2024
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
2023.06 - 2023.11
- Draw blood on patient’s and process and prepare for transport to laboratory, data entry
Self Employed Owner/Operator
Best Choice Home Remodeling
2020.08 - 2023.05
- Owner operator working with partner and employees/subcontractors to remodel and sell houses as well as remodel of other clients homes.
- Skills include writing all contracts and discussing clients needs, handling all payments, ordering supplies and materials and managing orders.
- Timekeeping and payroll for employees. Purchasing and staging homes for resale including design and placement of items. Successful in sales and customer service.
Medical Assistant Technician
Austin Heart
2020.03 - 2020.05
- Roomed patients, EKG, vital signs, medication review, stress testing, hooked up monitors on patients, data entry
Lab Tech/ Phlebotomist
Scott and White Hospital
2017.11 - 2019.05
- Perform phlebotomy on all floors including ICU, Med Surg, ER and LD
- Specimen processing including receiving specimens from entire hospital and outside clinics.
- Requires extensive lab knowledge, expert phlebotomy skills and critical thinking and ability to multi task in a fast paced environment.
Medical Assistant
Austin Heart/ HCA Healthcare
2009.07 - 2015.08
- Room patient including taking vital signs, perform EKG and update medications.
- Patient hookup for treadmill testing and event monitors. Triage patient calls and refill medications.
- Procedure scheduling and discuss instructions with patients.
- Travel to other clinics as needed.
Staff Medical Assistant
Austin Regional Clinic
2006.01 - 2009.06
- Room patients including taking vital signs, EKG and update medications in EMR.
- Assist physician with exams and all types of procedures.
- Triage patient calls and refill medications.
- Discuss lab and test results with patient under physician instructions.
- Stock rooms, order supplies and sterilize and package surgical instruments.
- Obtain, compile and record patient medical data, including health history, progress notes and results of physical examination.
- Perform therapeutic procedures, such as injections, immunizations, suturing and wound care, and infection management.
Lab Technician
Medical
2004.10 - 2005.11
- Venipuncture, port draws and flushes and starting IV's.
- Specimen processing and diagnostic testing.
- Data entry for patient and insurance information.
- Take patient vital signs and verify medication.
- Assist physician with exams and procedures.
- Order supplies, stock and clean rooms.
Assistant Office Manager/ Medical Assistant
Medical
2000.08 - 2004.08
- Responsible for office productivity/financial activity (check posting, adjustments, appeals and research, contract negotiations and credentialing).
- Maintain patient accounts (patient statements, collections, coding, filing claims).
- Supervise and provide training and human resource functions for staff of 5 employees.
- Perform front and back office duties as needed.
General Manager
Boston Market Restaurants, Inc
1996.10 - 2000.04
- Compile and balance cash receipts at the end of the day or shift.
- Train workers in food preparation, and in service, sanitation, and safety procedures.
- Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
- Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
- Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
- Forecast staff, equipment, and supply requirements based on a master menu.
- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
- Develop departmental objectives, budgets, policies, procedures, and strategies.
- Perform various financial activities such as cash handling, deposit preparation, and payroll.
Phlebotomist/ Lab Assistant
Lab Corp
1992.07 - 1996.10
- Collect fluid or tissue samples, using appropriate collection procedures.
- Document route of specimens from collection to laboratory analysis and diagnosis.
- Draw blood from capillaries by dermal puncture, such as heel or finger stick methods.
- Draw blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Conduct standards tests, such as blood alcohol, blood culture, oral glucose tolerance, glucose screening, blood smears, or peak and trough drug levels tests.
- Enter patient, specimen, insurance, or billing information into computer.
Bartender
Hilton Hotels Corporation
1990 - 1992
- Prepared and served a diverse range of beverages to meet guest preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new staff on drink preparation techniques and customer service protocols.
- Collaborated with management to develop seasonal cocktail menus based on guest feedback.
Cleaning Contractor
Self-employeed
1985 - 1990
- Managed daily cleaning schedules to ensure timely completion..
- Evaluated service quality to enhance customer satisfaction and retention.
- Streamlined inventory management for cleaning supplies and materials.
- Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
- Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Provided excellent customer service by addressing client concerns promptly and professionally.
Education
Associate of Science -
State Community College
Nashville, TN01.1983
Skills
Phlebotomy
Patient service
Documentation review
Physiology knowledge
Medical (10 years)
EMR systems
Epic
Management (10 years)
Venipuncture
Triage
Medical collection
Anatomy knowledge
Insurance Verification
Medical terminology
Restaurant / Bar Management
Experience Administering Injections
Office Management
HIPAA
Medical office experience
Pediatrics
Blood sampling
Phone Etiquette
Acute care
Physical examinations
Medical Records
Food/ beverage (10 years)
Vital signs
Patient care
Hospital experience
Laboratory Experience
Certification
- CPR/BLS March 2020 to May 2021
- Phlebotomist
- Food/ Beverage Manager
- Medical Assistant
- Office Manager
Additional Information
- Adept healthcare experience in clinical/ hospital environment using critical thinking and complex problem solving skills
- Extensive knowledge of medications, medical terminology, expert phlebotomy skills and strong work ethics
- Strong ability to supervise, motivate, train and interact effectively
Timeline
Phlebotomist
Quest Diagnostics
2023.06 - 2023.11
Self Employed Owner/Operator
Best Choice Home Remodeling
2020.08 - 2023.05
Medical Assistant Technician
Austin Heart
2020.03 - 2020.05
Lab Tech/ Phlebotomist
Scott and White Hospital
2017.11 - 2019.05
Medical Assistant
Austin Heart/ HCA Healthcare
2009.07 - 2015.08
Staff Medical Assistant
Austin Regional Clinic
2006.01 - 2009.06
Lab Technician
Medical
2004.10 - 2005.11
Assistant Office Manager/ Medical Assistant
Medical
2000.08 - 2004.08
General Manager
Boston Market Restaurants, Inc
1996.10 - 2000.04
Phlebotomist/ Lab Assistant
Lab Corp
1992.07 - 1996.10
Bartender
Hilton Hotels Corporation
1990 - 1992
Cleaning Contractor
Self-employeed
1985 - 1990
Associate of Science -
State Community College