PAMELA MORRISON
GILBERT
Summary
Passionate leader with over 15 years of project experience, devoted to creating highly engaged teams. During my time as a Sr. Payroll Manager, I have excelled at being adaptable during times of uncertainty. Each of my roles have taught me how to balance my technical skills while building supportive, collaborative relationships both within my direct teams and interdepartmentally across our region and beyond. My driving passion is to help others learn the delicate art of striving for greatness within themselves while delivering an excellent customer service experience.
Overview
25
25
years of professional experience
Work History
Sr Payroll Manager
ADP TotalSource
Tempe, AZ
03.2023 - Current
- National Service Excellence Champion FY 2012
- Payroll MVP 1st Qtr FY 2013
- CHRS and CPP Certified
- Member of Client Change Kaizen in GA 2015
- Rec'd Unsung Hero Award for assisting Legal and HR with E-verify project to ensure client compliance in 2014
- I9 and E-Verify Subject Matter Expert
- EzLM Subject Matter Expert
- Member of numerous committees, including A-Team, Gamification, Power of One, Rewards and Recognition, Payroll Advisory, and Payroll Compliance
- Extensive knowledge of various computer systems including Microsoft products, 5Tab, Clarify, Enterprise, RSVP, MyTotalSource, Workforce Now, and HENRY
- Experience, Led a team of 22 payroll business partners for several months while rebuilding our payroll department during the Great Resignation
- Leader on national upgrade project team coordinating the training for payroll business partners moving from a Legacy platform (EV4) to Workforce Now (WFN)
- Member of the Retention Taskforce focused on improving engagement within ADP and driving increases in retention among our valuable associates
- Supervised payroll team, providing guidance and support to ensure timely and accurate payroll execution
- Developed and enforced payroll policies and procedures to ensure consistent and fair employee compensation
- Monitored legislative and regulatory changes affecting payroll, ensuring ongoing compliance
- Established metrics and benchmarks to evaluate payroll department performance and identify improvement opportunities
- Participated in strategic planning meetings, representing the payroll department and contributing to organizational financial planning
- Identified areas for improvement in existing processes and implemented solutions to enhance efficiency
- Collaboration with tax and legal partners to identity clients impacted by the Employer Retention Credit and development of project teams to manage the requests
- Change management expert helping with transition to new phone system while teaching leaders how to analyze the data to help improve customer experience while driving increases employee satisfaction
- Instrumental in designing Rules of Engagement to improve communication between internal service partners
- Excel at HENRY and Canvas Dashboard Data Utilization
Payroll Manager
ADP TotalSource
Tempe, AZ
02.2020 - 02.2023
- Leading multiple payroll teams through transition to remote work during the pandemic
- Adapted to numerous legislative changes and helped lead our associates through this experience
- Built processes and executed plans to help adapt to the changing legislative landscape
- Developed processes for streamlining the workflow associated with payroll operations when resources were sparse.
Payroll Project Manager
ADP TotalSource
Salem, NH
05.2015 - 01.2019
Regional Payroll Team Leader
05.2013 - 05.2015
- Instrumental in developing new team dynamic to improve teamwork, morale and associate empowerment
- Monitor and track various payroll metrics as required
- Assist Payroll business partners in person, via email, and through case management systems daily
- Provide moral support to team
- Provide ongoing training to increase payroll knowledge
- Create and review reports, as needed
- Advocate for cross-departmental collaboration
- Handling escalations
- Active in establishing various team building exercises
- Interview candidates for payroll positions
- Prepare presentations and conduct weekly team meetings
Payroll Representative III
ADP TotalSource
Salem, NH
05.2008 - 05.2013
- Payroll Mentor for new associates
- Program enhancement tester
- Dedicated representative for over 120 clients
- Pro-active communicator towards increasing product efficiencies
Lounge Server
Aramark
Manchester, NH
09.2006 - 09.2009
Accounts Payable/Receivable Clerk
H&O Dental Laboratory
Manchester, NH
02.2000 - 05.2008
- General ledger updates
- Capital asset management
- OSHA compliance for material handling
- Purchasing and Inventory Control
- Petty cash processing
Volleyball Varsity/Junior Varsity Coach
Manchester Memorial High School
Manchester, NH
08.2001 - 11.2004
- Teach volleyball techniques
- Instill the meaning of teamwork
- Through positive reinforcement
- Teach the importance of communication
- Promote self-worth
Certified Payroll Provider Lunch & Learn Coordinator
Leader
- Project coordinator for the ESC to MyLife Advisor transition
- Minimum Wage Specialist
- Payroll/Benefits Liaison
- ADPWorks Moderator
Client Communication Coordinator, •Internal Communication Coordinator
Payroll Coordinator
ADP TotalSource
Salem, NH
Customer Service, •Bartender
- Food Server
- Inventory Control
- TIPS certified
- Money management
Education
School Curriculum - Business Administration
SNHU University
06.1993
High School Diploma - General
Manchester Memorial High School
Skills
- Relationship building and service excellence champion
- Leadership
- Complex project planning
- Client Change Management
- Compliance specialist
- Strategic Planning
- Adept in interpreting days analytics
- Computer Systems Knowledge including Salesforce, Outlook, and numerous Microsoft office products, including Excel
- Resourcefulness
- Ability to adapt to overall strategy while focusing on on in details
- Solution focused
Accomplishments
- Traveled to Philippines in 2011 to assist in training MLA associates
Timeline
Sr Payroll Manager
ADP TotalSource
03.2023 - Current
Payroll Manager
ADP TotalSource
02.2020 - 02.2023
Payroll Project Manager
ADP TotalSource
05.2015 - 01.2019
Regional Payroll Team Leader
05.2013 - 05.2015
Payroll Representative III
ADP TotalSource
05.2008 - 05.2013
Lounge Server
Aramark
09.2006 - 09.2009
Volleyball Varsity/Junior Varsity Coach
Manchester Memorial High School
08.2001 - 11.2004
Accounts Payable/Receivable Clerk
H&O Dental Laboratory
02.2000 - 05.2008
Certified Payroll Provider Lunch & Learn Coordinator
Leader
Client Communication Coordinator, •Internal Communication Coordinator
Payroll Coordinator
ADP TotalSource
Customer Service, •Bartender
School Curriculum - Business Administration
SNHU University
High School Diploma - General
Manchester Memorial High School