Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Mullen

Strongsville,OH

Summary

Flexible hard worker ready to learn and contribute to team success. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

5
5
years of professional experience

Work History

Administrative Assistant II

Cleveland Clinic J2-4
Cleveland, OH
07.2025 - Current
  • Resolved MyChart inquiries with high accuracy to enhance user experience.
  • Processed prescription refill requests promptly, increasing patient satisfaction.
  • Triaged patient phone calls to prioritize urgent medical needs effectively.
  • Managed physician calendars to improve scheduling efficiency.
  • Submitted receipts for reimbursement to ensure timely processing.
  • Facilitated paid time off requests for physicians to support work-life balance.

Patient Service Specialist

Cleveland Clinic-West Valley Cardiology
Fairview Park, OH
06.2022 - 07.2025
  • Answered incoming calls and responded to inquiries in a timely manner.
  • Organized medical records according to established guidelines for easy retrieval later on.
  • Performed administrative tasks such as filing paperwork or entering data into computer systems.
  • Scheduled and confirmed appointments.
  • Facilitated communication between providers, payers and health plans regarding prior authorization processes.
  • Answered incoming patient calls, gathering history and symptoms to determine scope of medical complaints.

Health Unit Coordinator

Cleveland Clinic Main Campus J6-3
Cleveland, OH
05.2020 - 06.2022
  • Answered telephones, directed calls, and took messages.
  • Operated photocopiers and scanners, facsimile machines and personal computers.
  • Updated and maintained Epic with admissions, discharges, and transfers.
  • I maintained the nursing schedule when patients left the floor
  • Responded to call lights in a timely manner

Education

High School Diploma -

Parma Senior High School
Parma, OH
06-1989

Skills

  • Multitasking and Organization
  • Healthcare Systems Knowledge
  • Professionalism and Ethics
  • Insurance Verification
  • Appointment Scheduling
  • Problem-Solving

Timeline

Administrative Assistant II

Cleveland Clinic J2-4
07.2025 - Current

Patient Service Specialist

Cleveland Clinic-West Valley Cardiology
06.2022 - 07.2025

Health Unit Coordinator

Cleveland Clinic Main Campus J6-3
05.2020 - 06.2022

High School Diploma -

Parma Senior High School

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