S. Arleth Williamson
Merced,CA
Summary
Dedicated administrative professional with 10+ successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
27
27
years of professional experience
Work History
Administrative Assistant II
Merced College-Business Resource Center
630 W. 19th Street
05.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Assisted coworkers and staff members with special tasks
Admin Assistant II
Merced Community College District
3600 M Street
04.2024 - 05.2024
- Type a variety of materials
- Did requisitions, payment requests, blanket purchase orders
- Entered, allocated and responded to work orders in Metabim
- Support the team with providing back office tasks
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
Events Support
Merced Community College District
02.2024 - 05.2024
- Assisted in setting up and tearing down for event venues
- Requested quote from vendor
- Exceptional interpersonal skills and a friendly demeanor
- Enter events into the program Coursedog and added them to Outlook calendar
- Team player who is hardworking and dependable
- Perform clerical duties in support of the departments
- Delivered exceptional customer service to attendees.
- Assisted manager with clients to determine exact event requirements.
Bookkeeper
Brent T. Sales Accountancy Corporation
102 W. Alexander Avenue
03.2016 - 06.2018
- Performed supporting tasks for bookkeeping purposes including posting entries, computer input and assisting others within the accountant office as needed
- Entered financial transactions in the Quickbooks accounting program on a daily basis
- Prepared reports for accountant
- Monitored general ledger transactions
- Put charts together; filing them
- Took accounting classes at local Merced Community College to gain more educational experience
- Developed working knowledge of special terminology related to accounting
- Assisted with answering phones and directing phone calls to personnel.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Reported financial data and updated financial records in ledgers and journals.
- Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
- Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
- Generated detailed financial reports for management review, facilitating informed decision making.
- Entered figures using 10-key calculator to compute data quickly.
Office Manager
Bogue Chiropractic
104 W. Alexander Avenue
12.2002 - 05.2019
- Scheduled and coordinated meetings, appointments
- Trained 2-3 administrative assistants during a period of company expansion to ensure strict adherence to company policies
- Maintained patient charts
- Registered patients and scheduled appointments
- Assisted with referrals and prepared medical records for patients
- Maintained confidentiality of records relating to clients' treatment
- Managed incoming phone calls, taking messages, directing callers to personnel
- Led patients to exam rooms, answered general questions and prepared patients for physicians by explaining the process
- Collected information, verified insurance, cooperated with insurance to resolve billing issues
- Collected co-payments from patients as part of the check-in process
- Consistently informed patients of financial responsibilities prior to services being rendered
- Managed front office customer service, billing and administration tasks to streamline workflow
- Adhered to HIPAA requirements to safeguard patient confidentiality
- Transcribed physicians' notes, reports and entered data into electronic chart management software
- Updated patient financial information to promote accurate record keeping
- Communicated with patients to gather intake data and verify chart information
- Prepared new charts, updated existing charts and managed record transfers between offices.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Maintained accurate financial records by reconciling accounts receivable transactions regularly to ensure balanced budgets.
- Created, maintained and updated filing systems for paper and electronic documents.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Assisted in maintaining accurate financial records through diligent bookkeeping efforts that supported informed decisionmaking.
- Promoted effective task prioritization by developing detailed project plans with clear deadlines for completion.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Promptly addressed customer inquiries and complaints to foster swift resolution.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed filing system, entered data and completed other clerical tasks.
- Transcribed and organized information to assist in preparing reports for doctor.
- Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Submitted insurance claims and updated patients' insurance information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Partnered with insurance company contacts to obtain authorizations related to performing medical procedures.
- Submitted patient statements and medical billing to insurance companies as well as patients.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Verified timekeeping records and handled any discrepancies with employees.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Processed manual checks for employees in accordance with company policies.
Office Manager
Bernardi Chiropractic Center
104 W. Alexander Avenue, Merced, Ca 95340
09.2000 - 07.2015
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Controlled finances to lower costs and keep business operating within budget.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through cross training in office.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Expedited insurance claim processing by accurately recording patient information and submitting necessary documentation in a timely manner.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Supported effective billing practices by collecting copays, verifying insurance coverage, and resolving any discrepancies in a professional manner.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Submitted insurance claims and updated patients' insurance information.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Processed patient statements.
- Collected deductibles and copays to post money to patient accounts.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Enhanced patient satisfaction by providing compassionate care and addressing their concerns during visits.
- Performed medical records management, including filing, organizing and scanning documents.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information and answer questions.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Transcribed and organized information to assist in preparing reports for doctor.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
- Responded to employee inquiries to clarify payroll issues regarding wages, deductions and taxes.
- Processed new hire paperwork and documents.
- Maintained employee privacy and protected payroll operations by keeping all information confidential.
- Assisted new hires with onboarding paperwork related to direct deposit setup, tax forms, and benefit enrollment.
- Ensured accurate payment distribution for employees by diligently reviewing timecards and attendance records.
- Issued paychecks on designated pay dates to avoid employee dissatisfaction.
- Tracked employee vacation, sick and personal time.
- Calculated wages, deductions and bonuses in accordance with company policies.
- Processed manual checks for employees in accordance with company policies.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
Front and Back Office Medical Assistant
Bernardi Chiropractic
104 W. Alexander Avenue, Merced, Ca
05.1997 - 08.2000
- Made new charts, filed charts and entered into computer system
- Registered patients and scheduled appointments
- Assisted with referrals and prepared medical records for patients
- Managed phone calls, taking messages, directing callers to personnel
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining the process
- Collected information, verified insurance and collected co-payments for patients as part of the check-in process
- Consistently informed patients of financial responsibilities prior to services being rendered
- Cooperated with insurance providers to resolve billing issues
- Created and maintained accurate and confidential patient files according to regulatory mandates HIPAA
- Maintained office supplies inventory by checking stock and ordering new supplies as needed
- Managed front office customer service, billing and administration tasks to streamline workflow
- Developed working knowledge of chiropractic terminology
- Transcribed physicians' notes, reports and entered data into electronic chart management software
- Helped patients complete paperwork
- Updated patient financial information to promote accurate record keeping
- Handled office inventory for 2 doctor facility
- Managed multiple phones, fax machines operated diversified office equipment
- Processed payroll on a bi-monthly process
- Trained new staff
- Successfully transitioned facility to EHR system
- Conducted interviews for hiring new employees
- Provided guidance on employee relations and matters of corrective action.
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Ensured proper follow-up care for patients by diligently scheduling referrals or additional tests as needed.
- Promoted a positive work atmosphere among colleagues through open communication channels, fostering teamwork within the clinic setting.
- Reduced wait times for patients through proficient handling of check-in and check-out processes, ensuring smooth appointment transitions.
- Streamlined patient flow by efficiently managing front and back office tasks, including scheduling appointments and maintaining records.
- Conducted a preliminary assessment of patients in-person and via telephone to help optimize clinical resources.
- Demonstrated adaptability in fast-paced environments by swiftly shifting between front and back office tasks as needed.
- Maintained the confidentiality of sensitive patient information by adhering to HIPAA guidelines when handling medical records and documents.
- Optimized patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
- Cross-trained in front-office procedures to back up reception staff.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
- Implemented new administrative processes to enhance the efficiency of the front office, ultimately leading to a higher level of patient satisfaction.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
- Helped doctors with patient procedures such as teaching exercises.
- Protected patients' rights by maintaining confidentiality of medical, personal, and financial information.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
Education
High School Diploma -
Merced Union High School
Merced, CAMedical Assisting Program Certificate -
Merced College
Merced, CASkills
- Detail oriented
- Adaptive to changing environments
- Personnel management
- Records management
- Bookkeeping
- Electronic Files
- Knowledge of HIPAA regulations
- Microsoft Office
- Maintaining all practice Policies and Procedures
- Data management
- Purchasing/Accounts Receivable
- Multitasking
- Compassion for patients
- Healthcare coding competency
- Patient relations
- Medical software applications
- Knowledge of medical terminology
- Customer Relations
- Data Entry
- Office Administration
- File Organization
- Clerical Support
- Documentation and Recordkeeping
- Office Management
- Scheduling and calendar management
- Dedicated Team Player
- Data organization
- Records Management
- Multi-Line Phone Systems
- Resourceful
- Training
- Supervising staff
- Payroll
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant II
Merced College-Business Resource Center
05.2024 - Current
Admin Assistant II
Merced Community College District
04.2024 - 05.2024
Events Support
Merced Community College District
02.2024 - 05.2024
Bookkeeper
Brent T. Sales Accountancy Corporation
03.2016 - 06.2018
Office Manager
Bogue Chiropractic
12.2002 - 05.2019
Office Manager
Bernardi Chiropractic Center
09.2000 - 07.2015
Front and Back Office Medical Assistant
Bernardi Chiropractic
05.1997 - 08.2000
High School Diploma -
Merced Union High School
Medical Assisting Program Certificate -
Merced College