Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

HAILEY DOTY

Plant City,FL

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

5
5
years of professional experience

Work History

Administrative Assistant II

Builders FirstSource
08.2020 - Current
  • Responsible for managing several major customers accounts
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Responsible for scheduling trusses and wall panels to be built at the plant.
  • Respond to customers emails in relations to field inquiries (repairs needed or delivery concerns), entering new orders for a quote or for design.
  • Work through an email shared folder pertaining to my customer accounts through a shared folder, this folder gets anywhere from 0-500+ emails a day
  • Contact customers’ purchasing departments for a revised purchase order
  • Use of Microsoft excel & formulas often, AppWright, online (Builders First Source software)
  • Key in Sales Orders, Pick Tickets, and Work orders into OnLine
  • Check profit margins daily by viewing the manufacturing analysis reports and report to manager.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Updated SOP's throughout the changes of applications and/or credit procedures.


Tech Support Associate I

Conduent
  • First point of contact
  • Help customers resolve account issues
  • Help customers by articles internally verbatim.

Bill Review Services Associate I

Conduent
03.2020 - 05.2020
  • Strictly worked in Capture Plus
  • HCFA Forms (Health insurance claims)
  • Diagnostic codes & medical terminology
  • High productivity goals met daily.

Schedule Assistant

Onin Staffing
08.2019 - 02.2020
  • Manage production schedule
  • Contact customers consistently on projected schedules.
  • Enhanced communication between departments by coordinating schedules and providing timely updates on upcoming deliveries.

Education

A.S in Business Administration and Management -

Hillsborough Community College
Tampa, FL

Skills

  • Microsoft Suite (Outlook, Word, Excel,etc)
  • SharePoint
  • Adaptable to different environments
  • Computer knowledge
  • Teamwork and Collaboration
  • Detail oriented
  • Self-motivated
  • Customer Support
  • Customer Relations
  • Schedule Management

References

  • TJ Gerrard, Builders FirstSource, GM, 813-287-9758
  • Karen Benefield, AGM, 813-478-5255

Timeline

Administrative Assistant II

Builders FirstSource
08.2020 - Current

Bill Review Services Associate I

Conduent
03.2020 - 05.2020

Schedule Assistant

Onin Staffing
08.2019 - 02.2020

Tech Support Associate I

Conduent

A.S in Business Administration and Management -

Hillsborough Community College

Similar Profiles

CREATE PROFILE
HAILEY DOTY