Pamela Mundy

• Assisted patients with appointment scheduling and inquiries, enhancing overall patient experience.
• Managed electronic health records, ensuring accuracy and compliance with privacy regulations.
• Coordinated communication between patients and healthcare providers to streamline service delivery.
• Supported administrative tasks, including filing and data entry, maintaining organized patient information.
• Responded to patient concerns promptly, fostering trust and satisfaction in care services.
• Collaborated with team members to improve workflow efficiency within the front office operations.
• Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
• Verified insurance eligibility and coverage for patients.
• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Managed patient registration process, confirming data accuracy and completeness.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Managed incoming communications, prioritizing inquiries and directing them to appropriate departments effectively.
• Assisted in maintaining accurate databases, enhancing data integrity for program tracking and reporting.
• Implemented filing systems that improved document retrieval times and reduced administrative overhead.
• Created training materials for new staff, facilitating onboarding and knowledge transfer within the team.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

• Maintained compliance with health regulations and pharmacy policies during operations.
• Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
• Counted and labeled prescriptions with correct item and quantity.
• Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
• Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
• Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
• Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
• Maintained clean and organized work environment, adhering to health and safety standards.

• Coordinated patient scheduling to optimize clinic workflow and enhance patient experience.
• Managed electronic health records to ensure accuracy and compliance with regulatory standards.
• Facilitated communication between patients, healthcare providers, and support staff for seamless care delivery.
• Schedule patients in person and on the phone for appointments with the High Risk Genetics Team and cancer survivors who have been in remission greater than 6 years and benefit from continued surveillance.
• Completed outgoing referrals for continued care at Dana Farber Cancer Institute, Boston IVF as well as referrals for physical therapy, Dempsy Center
• Collaborated with multidisciplinary teams to create individualized care plans for oncology patients.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.

• Coordinated scheduling and logistics for medical staff, optimizing daily operations.
• Managed patient records using electronic health record systems, ensuring accuracy and compliance.
• Streamlined administrative processes, improving office efficiency and workflow effectiveness.
• Assisted in onboarding new team members, providing training on operational procedures and tools.
• Monitored inventory levels of office supplies, ensuring availability for uninterrupted service delivery.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Monitored office supplies inventory, ensuring availability of essential items without overstocking.
• Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Volunteered to help with special projects of varying degrees of complexity.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Obtain prior Authorizations for genetic testing and imaging including CT scans, MRI, Nuclear Medicine, Ultrasounds

• Redesign, repair and acquisition of new office furniture for Nursing office after a biohazard spill May 2022-July 2022.

• Assisted in the redesign project to obtain sit/stand desks for Obstetric and Gynecological Department May 2022- January 2023

• Managed patient scheduling and coordinated appointments to optimize clinic workflow.
• Processed medical records, ensuring accuracy and compliance with HIPAA regulations.
• Oversaw insurance verification processes, reducing claim rejections through thorough documentation checks.
• Completed administrative patient intakes with case histories, insurance information and mandated forms.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Contributed to seamless office workflow by coordinating schedules, meetings, and events for medical staff.
• Communicated with outside facilities for scheduling tests or surgeries.
• Provided administrative support for three Surgeons who specialized in the field of Congenital Heart Surgery, Mitral Valve repair/replacement and left ventricular assist device (LVAD) and extracorporeal membrane oxygenation (ECMO) programs.
• Assisted in the onboarding process for new hires, providing training on office procedures, software applications, and best practices.
• Registered new patients in electronic medical records prior to appointment scheduling.
• Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
• Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
• Prepared and processed patient referrals and transfer requests.