Summary
Work History
Education
Skills
Accomplishments
Timeline
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Pamela Nalon

Naperville ,IL

Summary

Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems.

Work History

Claims Adjuster

Lincoln General Insurance
Elk Grove Village
02 2002 - 11 2007
  • Examined claims forms and other records to determine insurance coverage.
  • Handled customer inquiries and complaints with empathy and professionalism promptly.
  • Reviewed witness and claimant statements, police reports, medical treatment records, and physical property damage to determine extent of liability.
  • Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
  • Maintained diaries as required.
  • Prepared summaries of damage, payments, and policy coverage.
  • Collaborated with legal teams to defend against fraudulent claims, saving company resources and maintaining its reputation.
  • Identified potential fraud indicators early in the investigation process, protecting company assets from potential losses due to fraudulent activity.
  • Mentored junior adjusters on best practices and industry regulations, contributing to their professional growth and development.
  • Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.

Catastrophe Claims Adjuster

Allied Van Lines
Naperville IL

Catastrophe Claims Adjuster

Allied Van Lines
Naperville IL
02 1980 - 01 2002
  • Identified coverage limitations with thorough examinations of claims documentation and tariffs.
  • Conducted day-to-day administrative tasks to update and maintain files and process paperwork.
  • Analyzed information gathered by investigation and reported findings and recommendations.
  • Investigated and assessed damage to property to determine liability.
  • Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
  • Managed catastrophe claims caseload for timely resolution, ensuring client satisfaction and maintaining company reputation.
  • Mentored and supervised 5 junior adjusters to ensure timely and proficient claim handling.
  • Conducted classes at Allied Van Lines University for Allied drivers on Claim Prevention.

Education

Triton College
08.1979

Skills

  • Exemplary customer service skills, computer efficient, leadership qualities and supervisory experience Analytical thinking and the ability to resolve complex issues effectively

Accomplishments

  • 1999 Recipient of the Who's Who of Professional Management
  • Allied Van Lines Human Resources Dept. used my professional profile to assist in hiring new claim adjusters
  • Responsible for handling claims for the top Allied Van Lines National Accounts

Timeline

Claims Adjuster

Lincoln General Insurance
02 2002 - 11 2007

Catastrophe Claims Adjuster

Allied Van Lines

Catastrophe Claims Adjuster

Allied Van Lines
02 1980 - 01 2002

Triton College

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Pamela Nalon