Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
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Pamela Nelson

Phoenix,AZ

Summary

Detail-oriented and compassionate individual with a passion for providing exceptional patient care. Possess strong organizational skills, a commitment to accuracy, and a dedication to learning and growing within the medical field. Proficient in administrative tasks, adept at handling patient inquiries, and comfortable working in fast-paced environments. Eager to leverage my proficiency in medical terminology or familiarity with healthcare software to contribute positively to a healthcare team and make a meaningful impact on patient well-being.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Care Team Associate

Ahehee' Shidine'e Homecare LLC
04.2024 - Current
  • Collaborated with interdisciplinary teams in developing individualized care plans tailored to specific needs.
  • Enhanced the overall patient experience by continuously seeking feedback, identifying areas of improvement, and implementing necessary changes in collaboration with team members.
  • Contributed to the reduction of hospital readmissions through thorough discharge planning and follow-up phone calls to patients.
  • Ensured a clean, safe, and comfortable environment for patients by maintaining rooms and equipment in adherence to infection control protocols.

Bingo Associate

WE KO PA CASINO RESORT
11.2022 - 03.2024
  • As a Collation Clerk, I am responsible for all bingo paper and merchandise and make sure all inventory is accounted for
  • I issue and prepare games for floor workers/cashiers
  • I also counted the paper used after every session.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
  • Managed customer relations through communication and helpful interactions.

Education

Associate of Applied Science - Legal Studies

Phoenix College
Phoenix, AZ
05.2026

Skills

  • Communication
  • Interpersonal
  • Customer service
  • Attention to detail
  • Organization
  • Computer proficiency
  • Multitasking
  • Adaptability
  • Teamwork
  • Professionalism

Certification

CPR/ First Aid - Cert by Heart Saver April 2024

Assessments

  • Workplace safety, Proficient, 06/01/22, Using safe practices at work
  • Call center customer service, Proficient, 06/01/22, Demonstrating customer service skills in a call center setting
  • Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information

Timeline

Care Team Associate

Ahehee' Shidine'e Homecare LLC
04.2024 - Current

Bingo Associate

WE KO PA CASINO RESORT
11.2022 - 03.2024

Associate of Applied Science - Legal Studies

Phoenix College

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Pamela Nelson