Summary
Overview
Work History
Education
Skills
Certification
Timeline
AdministrativeAssistant

Pamela Nichols

Fairfax,MN

Summary

Proven to excel in customer service and cash handling, I significantly enhanced customer satisfaction and loyalty at Shells Gas Station. My strong work ethic and empathy, combined with efficient time management skills, ensured high-quality service and operational excellence. Skilled in payment processing and maintaining cleanliness, I consistently met employer expectations for safety and customer assistance. Friendly and reliable shells offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Cashier and Cook

Shells Gas Station
08.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Performed cash, card and check transactions to complete customer purchases.
  • Set up new sales displays each week with fresh merchandise.
  • Lifted up to 50 pounds at once and used forklift to move heavier loads.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Prepared meals efficiently under time constraints for timely service during peak hours.

Babysitter

Georgetta Vezina
05.2021 - 11.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with
    children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Communicated with parents regarding children's progress and development, raising any issues.
  • Administered medications by following strict instructions from parents.
  • Supervised children engaged in physical activity, learning and social skills with peers.
  • Developed games and activities using arts and crafts to support learning and verbal skills.

Babysitter

Melinda Wortman
04.2017 - 06.2022
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
  • Created a fun and educational atmosphere by incorporating age-appropriate games and activities that promoted learning while keeping children entertained.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
  • Planned fun outings and educational activities to keep children entertained.
  • Ensured proper hygiene among kids under my care by teaching them about personal cleanliness thus promoting good health habits.
  • Taught children basic life skills, manners and personal hygiene.
  • Identified warning signs of emotional and developmental problems in children.
  • Transported children to and from activities using personal or family vehicle.

Caregiver

4th Ave
03.2019 - 07.2020
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
  • Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.

Caregiver

The Mentor Network- REM
02.2018 - 10.2019
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
  • Assisted patients with self-administered medications.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
  • Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Deli Clerk

Walmart
06.2018 - 08.2018
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

CNA

Auburn Home
04.2015 - 12.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Transported patients between rooms and appointments or testing locations.
  • Upheld infection control and prevention policies across different patient-facing areas.
  • Followed directions of licensed nurses to administer medications and treatments.

CNA

Lutheran Nursing Home
09.2015 - 04.2017
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
  • Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
  • Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
  • Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
  • Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
  • Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
  • Contributed to successful discharge planning through coordination with social services and rehabilitation facilities.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Educated patients and family members on best home care practices for healing and recovery.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.

Cook and Cashier

Valley Fair
05.2013 - 09.2015
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.
  • Performed cash, card and check transactions to complete customer purchases.

Education

No Degree -

Jordan High School
Jordan, MN

Skills

  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cash Handling
  • Cleaning and sanitizing
  • Money Handling
  • Order Taking
  • Cash Management
  • Basic Math Competence
  • Payment Processing
  • Product restocking

Certification

  • CNA - Certified Nurse Assistant

Timeline

Cashier and Cook

Shells Gas Station
08.2023 - 11.2023

Babysitter

Georgetta Vezina
05.2021 - 11.2023

Caregiver

4th Ave
03.2019 - 07.2020

Deli Clerk

Walmart
06.2018 - 08.2018

Caregiver

The Mentor Network- REM
02.2018 - 10.2019

Babysitter

Melinda Wortman
04.2017 - 06.2022

CNA

Lutheran Nursing Home
09.2015 - 04.2017

CNA

Auburn Home
04.2015 - 12.2017

Cook and Cashier

Valley Fair
05.2013 - 09.2015

No Degree -

Jordan High School

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Pamela Nichols